Maintenance Manager - Apt./Condo

Goldrich Kest•Huntington Beach, CA

38d•$30 - $36•Onsite

About The Position

Reporting to the Dock Manager, the Maintenance Manager oversees community upkeep, supervises maintenance staff and contractors, coordinates move-in/move-out schedules, handles repairs, conducts preventative maintenance, and manages construction or rehab projects for Sunset Aquatic and provides maintenance support for the Dolphin Marina boat slips as assigned. The role works closely with the Assistant Dock Manager to support leasing goals and helps retain residents by ensuring a high-quality living environment and excellent customer service.

Requirements

4 + years’ experience in maintenance or related industry.
Ability to work under pressure, organize and prioritize responsibilities
Customer service orientation with the ability to work with residents, vendors, management, and co-workers
Excellent communication skills, both verbal and written
Knowledge of Fair Housing and OSHA
Ability to interact effectively with management, co-workers, visitors, and residents.
Superior customer service skills
Strong attention to detail, organizational, time-management, and problem-solving skills.
Ability to work independently.
Ability to read/speak/write English language proficiently.
Intermediate computer knowledge
Ability to perform professional level maintenance services.
Knowledge of and ability to use simple tools and equipment.
Ability to understand budgets and maintain expenses in line with the budget.

Nice To Haves

Previous multifamily property experience is highly preferred.
Previous experience in work order management software highly preferred as well as MS Office products, Excel, Word and Outlook.

Responsibilities

Direct and supervise the daily activities of the property’s maintenance team.
Apply GK policies and procedures to all maintenance operations of the community.
Prioritize work assignments and evaluate job performance of maintenance associates. Ensure all work is completed according to GK standards.
Collaborate with the Dock Manager to coordinate the move-in schedule and ensure the timeliness and effective completion of all repairs in preparation for all new residents. Unit turns need to be completed in working 5 days.
Perform, schedule, and supervise maintenance repairs throughout the property including the common area amenities, resident occupied spaces, and vacant spaces in preparation for new resident move-ins.
Work with vendors to coordinate repairs. Ensure quality work is completed.
Assist Dock Manager in obtaining proposals from vendors as needed.
Manage open service requests through Onesite. Work orders need to be completed in 24-48 hours.
Communicate with the Dock Manager regarding the status of work and any potential issues, reporting anything that may be a potential liability.
Budget and maintain an up-to-date supply inventory on all equipment, tools, and supplies for the property.
Schedule, monitor and conduct preventative maintenance on various equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, dry wall, exterior structural and appliances.
Perform common area painting.
Conduct monthly lighting inspections and replacement of lights where needed.
Complete monthly and annual inspections on time. Follow up on any issues needing improvement.
Keep work areas, maintenance shops, storage areas, and equipment clean, and well organized.
Consistently maintain a clean and attractive environment around the leasing office, clubhouse, pool, and all common areas.
Pick up trash on the property and in common areas, which includes but is not limited to, driveways, parking lots, curbs, trash receptacles areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
Walk the property several times a day and picks up new debris, including pet waste. Ensure pet stations are stocked and emptied at all times.
Maintain the property’s flowerbeds, plants, and grass area, including pool cleaning or routine pool maintenance (including pool furniture).
Maintain clean laundry rooms, mailrooms, doors, and light fixtures throughout property, as directed.
Ensure policies and procedures as well as safety and compliance expectations are met.
Report to Dock Manager any inoperable vehicles on property, leaks, mold, injury, criminal activity and ensures incident report is submitted immediately.
Provide safety training and instruction for newly hired maintenance associates.
Participate in safety meetings and perform all work duties in a safe and efficient manner, in accordance with company safety policies.
Respond promptly to resident complaints, concerns and requests.
Comply with GK Management career apparel requirements and require compliance of maintenance associates.
A flexible schedule to include weekends, evenings, and holidays.
Lead, motivate and develop a successful staff.
Comply with GK’s key control policy by all maintenance associates, vendors, and contractors. All keys must be secured, and no keys can be taken home without authorization from GK Management.
Presents a professional, efficient attitude to ensure resident satisfaction while working within company guidelines.
Any other job duties or responsibility that may be assigned.