Maintenance Manager - Regional Operations Specialist

Kettler Enterprises•McLean, VA

7d•Hybrid

About The Position

KETTLER is seeking a highly skilled and motivated Maintenance Manager to join their Regional Operations Specialist Team. This permanent position involves traveling to various KETTLER sites to lead progress of daily operational needs, providing corporate exposure while positively impacting onsite teams. The role requires a strong work ethic, a passion for helping people, and a desire to grow within a positive, family-like culture. The Regional Operations Specialist - Maintenance Manager will lead maintenance operational success throughout the KETTLER portfolio, requiring local and multi-state travel. Under the direction of the Regional Operations Specialist - Area Manager, this individual must be able to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and manage all aspects of community curb appeal, preventative maintenance, and physical site operations.

Requirements

4+ years of experience in maintenance field.
2+ years of supervisory experience
Must have a current, valid driver’s license.
Universal EPA/CFC Certification required.
Must be willing to travel within the DMV, in addition to regional locations as requested by Area Manager.
Must possess expertise in troubleshooting maintenance systems, including but not limited to plumbing, electrical, carpentry, appliance repairs, VFD’S boilers/ chillers, cooling tower, VAV boxes, and HVAC (heat pumps, water source heat pumps, gas/electric furnaces, and water heaters).
Ability to read blueprints.
Must be willing to work weekends as necessary.
Must have personal/reliable transportation to respond to on-call emergencies as they occur.
Computer proficiency and experience utilizing property management systems, preferably Yardi platform.
Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

Nice To Haves

Bachelor’s Degree preferred.

Responsibilities

Serve as a brand champion and subject matter expert in KETTLER platform.
Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team.
Deliver a positive customer experience, quality living environment and the achievement of property goals.
Serve as a mentor to team members throughout the portfolio.
Manage and perform repair of all apartment /building interior and exterior areas.
Conduct community walks/inspections and maintain company and brand standards throughout all aspects of the community.
Direct and participate in all property/ground upkeep and maintenance projects, including capital improvements.
Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
Coordinate all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines.
Manage all maintenance operations in most cost-effective manner and maintain accurate records for all services performed.
Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI.
Contribute to the recruitment, supervision, coaching and development of maintenance team members.
Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage.
Manage make-ready timeline per regional guidelines, keeping down time to a minimum.
Must carry a cell phone and be responsible for taking calls for after hour’s emergency maintenance, including nights and weekends on a rotational basis.
Monitor, manage and minimize maintenance personnel overtime.
Coordinate daily meetings with property manager to provide updates for maintenance projects.
Conducts Monthly & Quarterly Safety Meetings and monitors direct reports’ adherence to KETTLER safety guidelines.
Utilize company guest suites/resources as available to minimize travel expenses.
Other duties as assigned.