Field Maintenance Manager

Brookfield Properties•Charleston, SC

9d•Hybrid

About The Position

The Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands-on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high-volume field operations in a fast-paced environment.

Requirements

Bachelor’s degree or equivalent experience
5+ years of experience in maintenance, facilities management, or operations leadership
Experience managing or supervising field maintenance teams
Strong leadership and team management skills with experience leading high-volume field operations
High mechanical aptitude with understanding of residential systems and repair processes
Strong knowledge of building codes, safety standards, and maintenance best practices
Excellent communication skills, including executive-level reporting and field communication
Strong problem-solving and decision-making abilities in fast-paced environments
Proficiency with mobile and PC-based work order and maintenance management systems
Ability to analyze operational data and translate insights into action
Strong organizational and time management skills with ability to prioritize effectively
Customer service mindset with ability to resolve resident issues professionally and efficiently
Ability to travel up to 30%

Nice To Haves

Residential property management or single-family rental experience strongly preferred
Experience in single-family rental (SFR) or build-to-rent (BTR) operations
Experience implementing maintenance KPIs and performance management systems
Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)
Experience with workforce optimization or dispatch coordination systems
Prior experience developing technician training programs and SOP documentation
Experience managing multi-market or multi-site maintenance operations

Responsibilities

Oversee daily field maintenance operations to ensure timely completion of work orders and service requests
Provide hands-on technical guidance and support to maintenance technicians in the field
Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met
Train technicians on company standards, safety procedures, and best practices for residential maintenance
Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work
Organize and manage high-volume technician workflows through effective delegation and scheduling support
Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment
Standardize documentation, training materials, and operational procedures across the field team
Ensure compliance with applicable building codes, safety regulations, and local ordinances
Enforce company maintenance standards, safety protocols, and operational policies
Identify and escalate safety risks, property issues, and compliance concerns as needed
Maintain proper handling and storage of tools, materials, and equipment in accordance with standards
Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates
Analyze operational data to identify trends and recommend cost-saving and efficiency improvements
Support efforts to manage average spend per work order and overall maintenance budget efficiency
Drive accountability for technician performance and resource utilization
Lead, coach, and develop maintenance technicians to improve performance and service quality
Foster a culture of accountability, professionalism, and strong customer service within the field team
Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals
Communicate expectations clearly and provide ongoing feedback to field staff
Support special projects, process improvement initiatives, and operational rollouts as assigned
Perform other duties as assigned by leadership