Senior Manager, Network & Field Maintenance

Neptune Technology Group • Tallassee, GA

9d • Hybrid

About The Position

The Sr. Manager, Network & Field Maintenance leads the team that keeps Neptune’s live networks and AMI systems and products healthy after project handoff, the always-on counterpart to Project Delivery. This role covers both Network Ops & SLA management and Field Diagnostics, ensuring utilities’ systems perform reliably long after go-live.

Requirements

• Strong technical understanding of AMI/RF networks, endpoints, and field diagnostics
• Effective people leadership across field-based and remote technical teams
• Analytical approach to root-cause analysis and performance trending
• Vendor and carrier relationship management experience
• Clear communicator across technical and non-technical audiences
• Bachelor’s degree in Engineering, a technical field, or equivalent combination of education and experience.
• 7+ years of experience in network operations, field engineering, or telecommunications/utility field maintenance, including experience with AMI, RF, or cellular network technologies
• 3+ years in a leadership role.

Nice To Haves

• Experience with LoRaWAN, cellular (NB-IoT/LTE-M), or other AMI network technologies
• Familiarity with SLA management and vendor performance monitoring
• Experience in the water, gas, or electric utility industry

Responsibilities

• Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management
• Oversee endpoint monitoring across vendor portal, gateway and SIM provisioning, and firmware/OTA coordination
• Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization, and MIU/antenna changeouts
• Investigate failed-product returns to distinguish true defects from installation or environmental issues, preventing unnecessary RMAs
• Feed field performance insight back to engineering and product teams to drive continuous improvement
• Build and manage a team capable of sustaining network health at scale across a growing installed base
• Report on network health, SLA performance, and field diagnostic trends to Solutions Delivery leadership
• Lead initiatives around customer interactions with new products and assist in the design and development of solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior