Maintenance Director

Atria Senior Living • Santa Clarita, CA

22h • $79,000 - $90,850

About The Position

The Maintenance Director manages maintenance and preventative maintenance for an assigned community, including the physical aspects of the building and its amenities. The role oversees HVAC, electrical, plumbing, carpentry, painting, and major-appliance needs, as well as appropriate outside vendors and contractors. It also manages the community’s housekeeping, laundry, and janitorial functions, ensuring work meets Atria’s operational and safety standards and applicable laws and regulations.

The director leads and supervises maintenance, housekeeping, laundry, and janitorial personnel; manages service requests, apartment turnover, and preventative maintenance; and helps develop and administer the maintenance operating budget. The position inspects community grounds, buildings, and homes, supports customer satisfaction and revenue and expense goals, and ensures compliance with company policies, Fair Housing regulations, and other applicable laws.

Requirements

• High school diploma or GED.
• Three to five years of multi-family property management or building maintenance experience performing Maintenance Technician or Maintenance Director duties.
• Ability to perform basic arithmetic for measurements and calculations, including estimating, averages, percentages, and totals.
• Solid performance-management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company-guided performance-management expectations.
• Ability to use independent judgment and discretion to make decisions aligned with company expectations and community goals.
• Basic computer skills, including Microsoft Office, and ability to operate standard office equipment.
• Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
• Ability to frequently transport up to 60 pounds variable distances; mobility and flexibility to use required equipment and access and work in confined spaces or at heights exceeding 8–9 feet.
• Familiarity with different surface types and their respective cleaners.
• Experience with carpet and upholstery cleaning.
• Understanding of Lock Out/Tag Out procedures and SDS sheets.
• Valid driver’s license and compliance with Atria motor vehicle policy standards; the position includes driving responsibilities and may involve a company-provided or personal vehicle.

Responsibilities

• Manage maintenance and preventative maintenance for the assigned community, including building systems, apartment homes, and amenities.
• Manage outside vendors and contractors as appropriate, including negotiating with vendors and suppliers and monitoring contract terms in communication with the Executive Director.
• Supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assigning and directing work, performance reviews, hiring, and discipline consistent with company policy.
• Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
• Manage community maintenance needs to maintain the physical condition of the community and contribute to annual business goals.
• Manage customer service requests through the Facility One work order system, including prioritization, delegation, and follow-through to resolution.
• Manage apartment turnover and preventative maintenance programs; assess damage charges for departing residents.
• Assist with developing the annual maintenance operating budget and manage departmental expenditures within the approved budget.
• Purchase parts, chemicals, and paint according to national account spending requirements.
• Regularly inspect grounds, buildings, and apartment homes to ensure physical aspects are functional.
• Inspect and monitor community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
• Implement or direct implementation of applicable company policies and procedures and ensure compliance.
• Ensure compliance with federal, state, and local laws, specifically Fair Housing regulations.
• Drive a company vehicle from the community if required.
• Perform other duties as needed or assigned.

Benefits

• Paid holidays and PTO
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement for U.S.-based communities
• Annual anniversary rewards may be available depending on employee classification and location

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED