Maintenance Coordinator - Bryant Real Estate

Towne Family of Companies•Wrightsville Beach, NC

3d•Onsite

About The Position

The Maintenance Coordinator will be responsible for representing the Bryant Real Estate brand to property owners, vacation renters, and third-party vendors. This role involves creating work orders, tracking invoices, and communicating with maintenance technicians, property owners, guests, and managers. The primary focus will be on receiving and documenting property maintenance issues and requests, dispatching technicians or external vendors, and ensuring timely resolution. The position requires adaptability, a willingness to learn, and a commitment to meeting the needs of owners and tenants while maintaining homes. Administrative support for field maintenance technicians is also a key part of the role.

Requirements

Ability to work effectively in a fast-paced, constantly changing environment.
Solid multi-tasking skills and ability to meet deadlines.
Strong computer skills including Microsoft Office, email, and data tracking.
Excellent verbal and written communication skills.
Professional appearance, positive attitude, team player, and willingness to learn.
Ability to express or exchange ideas by means of the spoken word via email and verbally.
Ability to sit most of the time.
Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.

Nice To Haves

Any technical knowledge of general home maintenance is a plus (basic knowledge of carpentry, electrical, plumbing, general mechanical and HVAC systems).

Responsibilities

Represent the Bryant Real Estate brand with top-level customer service skills.
Create work orders, track invoices, and communicate with Maintenance Techs, Property Owners, Guests and Managers.
Receive property maintenance issues and requests via phone or email.
Dispatch Maintenance Technicians or refer jobs to outside vendors.
Follow up to ensure issues are resolved and documented correctly.
Ensure owners’ and tenants’ needs are met and homes are maintained.
Provide administrative support for in-field maintenance technicians.
Other duties as assigned.