Maintenance Coordinator - Bryant Real Estate

Towne•Wrightsville Beach, NC

4h•$20 - $22•Onsite

About The Position

This role is responsible for coordinating property maintenance, acting as a brand representative for Bryant Real Estate, and providing administrative support to maintenance technicians. The position involves managing work orders, invoices, and communication with various stakeholders including property owners, vacation renters, third-party vendors, and maintenance technicians. A key aspect of the role is receiving, dispatching, and following up on maintenance issues to ensure timely and accurate resolution and documentation. Adaptability, a willingness to learn, and strong customer service skills are essential for success in this fast-paced environment.

Requirements

Ability to work effectively in a fast-paced, constantly changing environment.
Solid multi-tasking skills and ability to meet deadlines.
Strong computer skills including Microsoft Office, email, and data tracking.
Willingness and ability to work holidays and weekends as the business requires (40 hours/week).
Excellent verbal and written communication skills.
Professional appearance, positive attitude, team player, and willingness to learn.

Nice To Haves

Any technical knowledge of general home maintenance (basic knowledge of carpentry, electrical, plumbing, general mechanical and HVAC systems).

Responsibilities

Represent the Bryant Real Estate brand with top-level customer service skills to property owners, vacation renters, and third-party vendors.
Create work-orders, track invoices, and communicate with Maintenance Techs, Property Owners, Guests, and Managers.
Receive property maintenance issues and requests via phone or email.
Dispatch Maintenance Technicians or refer jobs to outside vendors.
Follow up to ensure maintenance issues are resolved and documented correctly.
Adapt to new and difficult situations.
Ensure owners’ and tenants’ needs are met and homes are maintained.
Provide administrative support for in-field maintenance technicians.
Perform other duties as assigned.