Maintenance Coordinator- Administrative

AirReps•New York, NY

1d•Onsite

About The Position

The Preventive Maintenance Coordinator is responsible for scheduling and confirming Preventive Maintenance visits with customers. This role acts as a liaison between customers and area dispatchers to ensure quality customer service scheduling. The position involves creating accurate PM inspection lists, manipulating data in Excel, researching and verifying quantities for PM maintenance inspections, and scheduling inspections on a graphic scheduling board based on hours, geography, and workload. The coordinator will also research account history for accurate maintenance assignments, respond to customer communications promptly, and provide backup support to the Customer Service Department. Additionally, the role includes creating and exporting databases for maintenance scheduling and tasking, developing maintenance visit routes using Google Maps, responding to technician needs, maintaining a "distributor appointment record" via Google Sheets, and collaborating with management and sales representatives to modify daily routes as needed.

Requirements

Qualified applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Create an accurate PM inspection list each month using various Smart Lists.
Manipulate data in various excel spreadsheets to facilitate scheduling.
Research and verify accurate belt and filter quantities for each PM Maintenance Inspection.
Schedule inspections on the graphic scheduling board based on hours per inspection, geography and workload.
Research and analyze account history to accurately assign future maintenance.
Respond to all emails and voicemails in a timely manner to assure customer satisfaction.
Back up to our Customer Service Department.
Assist with special projects as needed.
Create, compile and export databases containing scheduling and tasking information for maintenance. Including, visual reports for active contract base, utilizing applications such as GP and Excel daily.
Develop maintenance visit routes (Google Maps) and respond to technician needs throughout the day.
Maintain a "distributor appointment record" via Google Sheets to minimize ordering distraction.
Collaborate with management and sales representatives to modify daily routes in order to accommodate the needs of customer.