Maintenance Assistant Overnight

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

1d•$20 - $22•Onsite

About The Position

The Maintenance Assistant is responsible for ensuring the proper functioning and maintenance of the hotel's facilities. This role involves a variety of tasks to resolve guest complaints, maintain cleanliness and organization, and assist in various repair work. The position requires adherence to hotel policies, brand standards, and safety regulations, including handling chemicals and responding to emergencies. This job description provides a general overview of expectations, not an exhaustive list of duties.

Requirements

High School Graduate or General Education Degree (GED): or Work Equivalent
Computer skills required.
Good understanding of the English language, good communication skills both written and verbal.
Methods, and materials used in general building maintenance, carpentry, plumbing, building and electrical units and HVAC.
The use and repair of common tools and equipment used in general maintenance.
Maintenance and repair of facilities.
Systems design and troubleshooting.
Minimum 2 year(s) experience as a commercial electrician or in other trade (plumbing, HVAC etc.)

Nice To Haves

Familiarity with Microsoft Office preferred.
Experience with hotel systems is preferred.
Minimum of 1 to 2 years of experience as a Maintenance Assistant is preferred.

Responsibilities

Be in proper uniform, with a nametag.
Always maintain positive guest relations.
Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
Maintain knowledge of correct maintenance and use of equipment.
Use equipment only as intended.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects.
Check work orders and night report for any problems.
Make rounds checking problem areas and note any information needed or safety concerns in the hotel.
Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
Assist electrician, carpenter, plumber and painter in all phases of repair work.
Maintain the proper use, cleaning, maintenance and storage of all tools.
Handle chemicals for designated uses/surfaces.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Ensure security of any assigned keys.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems during the emergency.
Act quickly and responsibly as possible to return the building to its normal operating status.
Know and abide by all department, Commonwealth Lodging Management and hotel policies and procedures, as well as brand standards, policies and procedures.