Maintenance and Operations Manager

Apple•Santa Clara, CA

22h•Onsite

About The Position

In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple Facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world. The Maintenance team is essential to ensuring our facilities operate smoothly and meet the high standards expected at Apple. We are dedicated to delivering world-class maintenance services with a relentless attention to detail and an unwavering commitment to the customer experience, because every space we maintain is a direct reflection of the Apple brand. As Apple continues to evolve the way work gets done, our Facilities team is at the forefront, integrating emerging technologies, data-driven decision making, and AI-enabled tools to anticipate needs, eliminate inefficiencies, and continuously raise the bar for operational performance and service quality. We are seeking a hands-on, skilled, motivated, and forward-thinking leader to join our team as the Maintenance and Operations Manager. This individual will be someone who not only excels at executing day to day operations and leading front-line teams, but who holds customer experience as a core value, brings a relentless eye for detail, and has the drive to apply creative, technology forward solutions to complex Facilities challenges across the region. The Maintenance and Operations Manager will guide the execution of preventive and corrective maintenance programs, lead a team of maintenance supervisors, individual contributors and technicians, and coordinate vendor and compliance activities within assigned facilities.

Requirements

7+ years of experience in commercial building maintenance or industrial environments, Facilities Operations, or equivalent demonstrated expertise.
High school diploma or equivalent with technical training or schooling.
Strong communication, leadership, and problem-solving skills.
Demonstrated ability to manage multiple priorities in a dynamic environment.
Experience in maintenance logistics, safety standards, and vendor coordination.
High attention to detail with strong organizational skills, able to identify and address gaps in quality, presentation, and service delivery before they affect the customer experience.
Demonstrated commitment to customer service excellence, with a proven ability to hold teams accountable to the highest standards of responsiveness, quality, and care.
Demonstrated curiosity and comfort with emerging technologies, including AI tools, digital platforms, and data driven workflows.
Ability to work onsite in our local office 5 days per week
Proficient in Apple tools and systems including Spreadsheets, Box, and CMMS.
Demonstrated ability to quickly grasp new technology and complex workflows.
Excellent written and verbal communication across all organizational levels.
Experience managing supervisory staff and fostering team development.
Track record of managing performance metrics and driving accountability.
Process improvement mindset with a proactive, solutions-oriented approach.
Proven success managing multiple projects and priorities in a fast paced, results driven setting.
Proven track record of delivering exceptional customer service in a Facilities or Operations environment, setting the standard for the team and continuously seeking ways to elevate the end user experience.

Nice To Haves

Hands on experience leveraging AI tools such as generative AI, predictive analytics platforms, or intelligent automation to improve operational efficiency, reporting, or decision making.
Track record of identifying operational pain points and designing or deploying innovative, technology forward solutions to address them.
Ability to translate raw operational data into actionable insights, and to communicate those findings clearly to both technical and non-technical stakeholders.
Experience building or contributing to internally developed tools, dashboards, or applications that improve team visibility and performance.
A bias for action.

Responsibilities

Contributes to an inclusive environment through respecting each other's differences and having the curiosity to learn.
Foster and maintain excellent relationships with various stakeholders.
Deliver an exceptional customer experience across all facilities touchpoints, treating every employee, guest, and partner interaction as an opportunity to reflect the highest standards of Apple quality and service.
Maintain a relentless attention to detail in all areas of responsibility, from the physical condition and presentation of facilities to the quality of work order execution, vendor performance, and team communications, continuously identifying and closing gaps before they impact the customer experience.
Manage and mentor maintenance supervisors and individual contributors, supporting their development and ensuring consistent team performance across assigned areas.
Oversee day to day maintenance operations, ensuring work tasks are executed and closed on time.
Develop, monitor and report on maintenance KPIs, escalating trends, risks, and performance gaps to leadership.
Support real time tracking and resolution of maintenance tickets, minimizing backlog.
Assist in the coordination and performance monitoring of third-party vendors, ensuring adherence to service agreements and Apple standards.
Support regulatory and compliance readiness, ensuring safety protocols are upheld across all supervised facilities.
Serve as a first point of escalation for operational incidents, working to drive swift resolution and escalating P1 incidents to senior leadership as appropriate.
Conduct regular coaching and performance management sessions with direct reports.
Collaborate cross functionally with internal departments, contractors, and partner teams to ensure seamless service delivery.
Oversee preventive maintenance optimizations and operational improvements.
Champion the exploration and adoption of AI tools and emerging technologies to modernize maintenance workflows, enhance predictive maintenance capabilities, and reduce reactive service demand.
Leverage AI driven insights and operational data to proactively identify facility risks, optimize resource allocation, and inform maintenance planning decisions.
Identify opportunities to automate routine reporting, ticket triage, and communications through intelligent tooling, freeing the team to focus on higher value operational work.
Cultivate a culture of innovation within the maintenance team by encouraging creative problem solving, piloting new approaches, and sharing learnings across the broader Places organization.