Account Manager

Down to Earth•Stuart, FL

1d•Onsite

About The Position

We are looking for someone who truly enjoys account management and the green industry. If you get energized and motivated about supporting clients and driving production, quality, safety, and efficiency among your team, this may be the role for you! If you describe yourself as a customer service expert that leads with integrity, accountability, and a commitment to excellence, we want to hear from you! As a Maintenance Account Manager, you will be responsible for managing and growing long-term landscape maintenance relationships by ensuring consistent service delivery, strong customer satisfaction, and contract retention. This role serves as the primary liaison between clients and field operations, proactively managing accounts to meet contract expectations, resolve issues, and identify opportunities to enhance service value. The Maintenance Account Manager plays a critical role in maintaining customer loyalty and driving recurring revenue in a service-driven, field-based environment.

Requirements

Bachelor’s degree in landscape management, horticulture, business, or a related field preferred; equivalent experience considered.
3–5 years of experience in account management, customer service, or operations within a service-based industry.
Strong customer service mindset with the ability to manage multiple client relationships effectively.
Working knowledge of landscape maintenance practices, service standards, and seasonal requirements.
Excellent written and verbal communication skills.
Strong organizational, problem-solving, and follow-up skills.
Proficiency with CRM systems, Microsoft Office, and basic reporting tools.
Ability to work outside during the summer months
Valid Florida Driver’s License and the ability to pass an MVR check

Nice To Haves

Experience in commercial landscape maintenance or property services.
Familiarity with recurring service contracts and long-term account management.
Ability to work closely with field crews, supervisors, and branch leadership.
Understanding of service KPIs, quality metrics, and customer satisfaction drivers.
Bilingual (English/Spanish) a plus.
Proven ability to retain accounts and support organic revenue growth through strong relationships.
Minimum 5 years of account management experience in a service industry
Minimum 2 years of leadership experience

Responsibilities

Serve as the primary point of contact for assigned landscape maintenance accounts, including commercial, HOA, or municipal clients.
Build and maintain strong client relationships through regular communication, site visits, and proactive service management.
Ensure landscape maintenance services are delivered according to contract specifications, schedules, and quality standards.
Conduct routine property inspections and service reviews; document findings and coordinate corrective actions with operations teams.
Respond promptly and professionally to client inquiries, concerns, and service requests.
Coordinate with branch leadership and field supervisors to align expectations, schedules, and crew performance.
Support contract renewals by demonstrating value, addressing performance concerns, and maintaining strong customer relationships.
Identify opportunities for service enhancements or scope adjustments in partnership with sales and enhancement teams.
Maintain accurate account documentation, inspection reports, and client communication in CRM or internal systems.
Support client onboarding and ensure smooth transition from sales to ongoing maintenance service.
Presenting value-added enhancement proposals to customers
Supervising the operations team that supports the client portfolio
Proactively identifying, hiring, retaining, and developing top talent
Performing other tasks as assigned