Mainframe Support Analyst

Navy Federal Credit Union•Vienna, VA

1d•$25 - $31•Onsite

About The Position

Provides operational and technical support for enterprise computing environments by coordinating, monitoring, administering, and maintaining systems and applications. Supports system implementations, integration activities, and ongoing operations across multiple platforms. Performs routine to moderately complex technical tasks within a defined scope, following established standards, procedures, and service level agreements.

Requirements

Associate degree or an equivalent combination of education and relevant technical experience
Technical background or hands‑on experience in one or more of the following areas: Service Desk / IT Support Operations, Desktop Support, Network Operations or Infrastructure Support
Ability to understand, document, and apply technical policies, standards, and procedures
Exposure to validating system availability, performance, and operational stability
Familiarity with enterprise computing environments, IT terminology, and terminal‑based systems
Understanding of technical interdependencies between software, hardware, desktop, LAN, and host systems
Familiarity with MVS and JES2 commands
Demonstrated ability to exercise initiative and sound judgment when troubleshooting, prioritizing, and resolving technical issues
Demonstrated ability to meet operational goals, maintain service quality, and consistently deliver expected results
Demonstrate written and verbal communication skills, including the ability to document technical issues, procedures, and resolutions clearly and accurately
Strong customer service orientation with the ability to work effectively in a 24/7 operations environment

Responsibilities

Document technical incidents, problems, and resolutions with clear, organized detail, including issue description, root cause, and corrective actions
Execute service requests from the service catalog with minor operational impact in accordance with defined procedures
Operate, monitor, and maintain high‑speed online printers supporting large‑scale enterprise computer operations
Perform system testing, configuration, environment setup, and preventive maintenance activities
Monitor system and application performance, availability, and operational health
Identify, diagnose, troubleshoot, escalate, and/or resolve hardware, software, system, and network‑related issues
Analyze alerts, logs, and system output to identify and address potential issues
Identify, create, update, and adhere to applicable technical standards, policies, and operational procedures
Communicate technical information clearly and concisely to both technical and non‑technical audiences through written, verbal, and electronic media to support effective business decisions
Support a global, 24/7, customer‑focused IT operations environment
Perform other duties as assigned