Mailroom Specialist

Ricoh Americas Holdings

1d•Hybrid

About The Position

This position is accountable for the daily operations of a solo-person site, performing contracted office services including Copy services, Courier Services, Managed Print services, Hospitality, Imaging, and Mail services. During periods of low activity at their primary site, the employee may assist leadership by supplementing onsite personnel at other customer locations, performing a wide range of duties to support various locations due to reasons such as vacation, absences, training, or implementations throughout the assigned geographic operational area.

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Communicates with the customer as needed.
Responsible for effective implementation and management of RICOH Service Excellence Programs
Understands how to operate the required equipment/software efficiently to achieve Service Based Offerings (SBOs)/service level Agreements (SLAs)
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer.
May include completing monthly reports to Business Relationship Manager (BRM) with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned