Mailroom Specialist

Ricoh•Dover, DE

2d•Hybrid

About The Position

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. During low activity periods at their primary site location, when needed and/or when available, a SOSS.MSE will assist MS leadership by supplementing onsite personnel at other various customer locations performing a wide range of duties requiring a versatile skill set. These duties will support various locations for various reasons that may include but not be limited to, vacation, absences, training, or implementations throughout the assigned geographic operational area.

Requirements

High school or GED is required
1+ years of experience in a related field (B2B and/or technical)
Previous 1+ year Customer facing work experience required
Demonstrated knowledge and understanding of technology
Tactical thought processing
Ability to present to a small group
Moderate Problem-Solving Skills
Basic Customer Service skills
Basic Technical aptitude
Basic Written and Verbal Communication skill
Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and longer commute time that exceeds scheduled shift.

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail
Communicates with the customer as needed.
Responsible for effective implementation and management of RICOH Service Excellence Programs
Understands how to operate the required equipment/software efficiently to achieve Service Based Offerings (SBOs)/service level Agreements (SLAs)
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer. May include completing monthly reports to Business Relationship Manager (BRM) with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned