Mailroom Document Processor/Scanner Operator - Full Time

Smart Data Solutions LLC • Tempe, AZ

7h • Onsite

About The Position

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for Mailroom Document Processor/Scanner Operators to join our team! This role involves ensuring Hi-Trust certification requirements are met, performing all tasks with attention to detail and in a timely manner, maintaining productivity standards, and assisting with data capture and data entry. The position requires the ability to remain stationary for 50% of the time and involves document processing such as opening, sorting, batching, quality control, preparing, verifying, and counting documents for scanning. It also includes tasks like unfolding, flattening, taping, removing rubber bands, or un-stapling documents, fixing tears, making copies, and following proper sorting methods. The role requires identifying P.O. Box, client name, and patient name on documents, processing incoming mail based on customer instructions, and ensuring work aligns with customer service level agreements. Confidentiality of PHI and compliance with company policies are crucial. Scanner operating duties include scanning, archiving, quality control of documents, inputting data, feeding documents through a scanner, maintaining scanner logs, troubleshooting basic technical errors, operating and cleaning scanner machines, and verifying batches before committing them. Document processing may also be required when business needs arise.

Requirements

• Must have ability to lift 45 pounds
• Strong organizational skills and attention to detail
• Manages time effectively and is dependable
• Communicate effectively
• Computer literacy
• Dependable
• 40+ WPM typing speed, 4500 KPH ten key.
• Ability to quickly learn a new system and memorize hot key/short cuts.
• Full Time availability

Responsibilities

• Ensuring Hi-Trust certification requirements are met, including but not limited to working on one client at a time, ensuring unprocessed mail is put back on P.O. Box shelf, ensuring processed mail is distributed to the scanning stations, and adhering to Smart Data Solutions Acceptable Use Policy
• Performing all tasks assigned with great attention to detail and in a timely manner
• Maintaining acceptable levels of productivity to align with performance standards
• Must be able to remain in a stationary position for 50% of the time
• Assist with data capture and data entry in the QuickClaim system as needed.
• Opening, sorting, batching and quality control of documents in a timely manner
• Preparing, verifying, and counting documents for scanning in a timely manner
• Preparing documents for scanning by unfolding/flattening, taping, removing rubber bands, or un-stapling documents in a timely manner
• Fixing tears and making copies of documents, if needed
• Following proper sorting method with appropriate cover sheets as trained
• Properly identifying P.O. Box, client name, and patient name on documents and ensuring mail is processed correctly according to client criteria
• Processing incoming mail based on customer required instructions
• Ensuring assigned work is completed to align with customer service level agreements
• Ensuring that all PHI is kept confidential and complying with all company policies and procedures
• Performing Scanner Operating duties and responsibilities as articulated below when business needs arise
• Perform other duties as assigned.
• Scanning, archiving, and quality control of documents, including paper and film
• Inputting appropriate data onto scanner computer screen, such as batch cover sheet information, by manipulating a mouse and typing on a keyboard
• Feeding documents through a scanner in a timely manner
• Keeping provided scanner logs up to date (i.e. storage box logs and company checklist logs)
• Troubleshooting and correcting basic technical errors of the scanning machine(s) as they occur
• Operating and cleaning the scanner machines, including any new scanner machines introduced, pursuant to training provided
• Ensuring batches are scanned and placed into appropriate storage boxes
• Verifying batches are accurate before committing such batches
• Complying with the Acceptable Use Policy which includes but is not limited to always displaying your SDS-issued photo ID while in the building
• Document Processing (as described above) when business need arises

Benefits

• health insurance
• short-term disability
• long-term disability
• 401(k) with a company match
• flexible environment
• competitive paid time off package
• vacation
• holiday
• give-back day
• floating day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees