Mailroom Clerk

Ricoh•Harrisonburg, VA

1d•Onsite

About The Position

Provides operations functions in one or all of the following areas: sorting, mailing, inserting, ships and receives product and supplies, distributes and handles incoming and outgoing mail, as well as applies necessary postage. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists.

Requirements

Requires high school diploma or GED and 1-2 years of related work experience.
May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
Requires knowledge and understanding of shipping/receiving procedures.
Possesses ability to work independently and flexibly to complete projects.
Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
Possesses ability to comprehend instructions concerning mail delivery.
Possesses troubleshooting and problem-solving skills.
Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
Possesses excellent customer relations skills and excellent verbal communication skills.

Nice To Haves

Some related mail experience is preferred.
Basic electronics knowledge is preferred.

Responsibilities

Distributes office supplies and mail to company personnel and/or designated drop-off points as required.
Calculates charges for jobs performed and maintains logs and may generate reports.
Responds to and coordinates all service calls.
May perform filing duties in conjunction with specific customer requests.
Delivers mail and packages to pre-determined customer locations within and outside of the site.
Maintains daily meter, mail and service logs.
May travel between customer's buildings.
Utilize the online tracking system to receive, track and deliver packages.
Answers customer questions regarding status or feasibility of Mail requests.
Performs duties related to the shipping of materials.
Performs duties related to the receiving, sorting and delivery of mail and packages.
Performs duties related to the Point of Sales system.
Performs shipping, receiving and dock work in a mailroom type environment.
May require periodic overtime on nights and weekends.
Utilize the Quality Check Procedures that are in place.
Performs other duties as assigned.