Mailroom Clerk (Full Time)

Compass Group • San Diego, CA

1d • Onsite

About The Position

ESFM is seeking a full-time Mailroom Clerk to accurately and promptly process all Mail and Distribution Services items with the highest level of customer service. This role involves receiving, sorting, delivering, picking up, and processing various types of mail and shipments, including courier items, interoffice mail, magazines, and USPS mail. The clerk will also be responsible for verifying and keeping records of shipments, tracking courier and accountable items, packaging and labeling materials (including hazardous materials), researching unidentified mail, coordinating bulk mail, and logging messenger items. Adherence to client standard operating procedures (SOPs) and monitoring packages for hazardous or suspicious materials are crucial. The position also requires following established customer inquiry processes, responding to customer needs, and maintaining accurate records of inquiries and fulfillment.

Requirements

• High School diploma or equivalent.
• At least 1 year of customer service experience required.
• Relevant prior customer service experience.

Nice To Haves

• Current Dangerous Goods shipping certificate (49 CFR & IATA).
• Working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Benefits

• $500 sign on bonus after 90 days!
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees