MAILROOM CLERK (FULL TIME)

Compass Group • San Diego, CA

1d • Onsite

About The Position

ESFM, the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI), is seeking a full-time Mailroom Clerk. ESFM is rooted in hospitality and aims to elevate the workplace experience by providing innovative FM solutions that ensure a safe, healthy, and sustainable environment. Their clients span Life Science, Technology, Oil & Gas, and Manufacturing markets. ESFM self-performs 80% of all IFM solutions, covering services like Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support, and Workplace solutions. In 2020, ESFM (formerly Eurest Services) received the George Graves Award for Facility Management Achievement. The Mailroom Clerk will be responsible for accurately and promptly processing all Mail and Distribution Services items with the highest level of customer service.

Requirements

• At least 1 year of customer service experience required.
• High School diploma or equivalent.
• Relevant prior customer service experience.

Nice To Haves

• Current Dangerous Goods shipping certificate (49 CFR & IATA).
• Working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.).

Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Benefits

• $500 sign on bonus (after 90 days)
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED