Mailroom Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Naples, FL

7h•Hybrid

About The Position

This position is responsible for preparing and delivering packages, sorting and delivering mail, managing mailbox keys, and maintaining unit owner information. The role requires excellent communication skills to interact with residents and staff, and the ability to handle high-priority mail. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Prior experience in a related position or in similar capacity.
Working knowledge of computer and associated programs; MS Office Suite.
Ability to multi-task, set and manage priorities.
Excellent communication and listening skills to interact with a diverse and multi-culture population.

Responsibilities

Prepare and deliver all packages.
Notify owners of packages when too large to fit in mail box.
Sort mail and deliver in the appropriate mail boxes.
Provide renters with mail box keys and maintain key logs.
Hold 1st Class mail up to sixty (60) days per request from owners.
Report any unforeseen issues to the General Manager.
Deal with customers in a polite and diplomatic manner.
Ensure that high priority incoming & outgoing mail is processed in accordance with its priority.
Maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Log in maintenance requests from residents and staff.