Mailroom Associate

SPS North America•Schaumburg, IL

1d•$19 - $21•Onsite

About The Position

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies, scanning and processing mail, and supporting the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Requirements

Strong verbal and written communication skills.
Excellent customer service skills.
Ability to adapt to changing priorities and customer needs.
PC skills and MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Ability to operate mailroom equipment, including postage meters, scanners, photocopiers, and folding/inserting machines.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and is capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Ability to perform basic, first-level troubleshooting of office and copy room equipment.
High School Diploma (or equivalent) required.
Ability to work assigned work hours determined by manager.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Ability to adapt to changing work assignments and customer requests.
Ability to work effectively in a customer-facing environment.

Nice To Haves

2+ years prior work experience preferred.

Responsibilities

Provides 5-star customer service to all employees in all forms of communication.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Sorts non-accountable mail and distributes mail/packages to company personnel.
Scans mail to customers using a Kodak scanner.
Sorts claims and manually folds and stuffs claim letters.
Operates a folder inserter machine to fold and insert claim letters.
Operates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.
Operates a Pitney Bowes postage meter to process outgoing mail.
Maintains records of receipt, mailing dates, and other required information.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Acts as point of contact for company personnel on mail/package inquiries.
Submits work orders for certain requests.
Services six copy rooms throughout the building by maintaining cleanliness and organization, stocking miscellaneous supplies, replenishing paper in copy machines, performing first-level troubleshooting, and picking up mail.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors levels of office supplies and replenishes and orders supplies accordingly.
Provides support for special projects as requested by the customer.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
Performs other duties and responsibilities as assigned.

Benefits

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.