Mailroom Associate

Newrez•Tempe, AZ

3d•Onsite

About The Position

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: The Mailroom Associate with a strong attention to detail will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast-paced environment.

Requirements

High school diploma or equivalent required.
Ability to read, write and speak English.
Required to work at computer for long periods.
Required to stand, walk, simple grasp, reach with hand and arms.
Required to regularly sit, talk, or hear.
Required to possess close vision and ability to focus.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Nice To Haves

Previous experience with data entry desirable.

Responsibilities

Process mail through 4 stages: Inbound, Centralized, Outbound and Post Close.
Perform various Mail Center activities including scanning, sorting, metering, tracking mail, folding, inserting, delivery, pickup, etc.
Correctly match documents with folders, verify document accuracy, print, and prep documents.
Process inbound documents for accuracy, completion, and further steps against client established processes.
Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
Demonstrate high level of attention to detail and work independently.
Adhere to all safety procedures.
Take direction from supervisor or site manager.
Ability to lift heavy boxes, files, or paper as needed, which may be up to 55lbs.
Ability to sit, stand for long periods (possibly entire shift).
Handle time-sensitive material (i.e., confidential, urgent packages).
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
Regular attendance and/or punctuality.
Ability to get along with others.
Performs related duties as assigned by management.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)