Mailroom Associate

Grand Canyon University•Phoenix, AZ

2d•Onsite

About The Position

Grand Canyon University is seeking a Mailroom Associate to manage the proper and expeditious handling of all incoming and outgoing mail correspondence. This role involves interacting with the US Postal Service and other courier institutions to ensure efficient mail delivery. The Associate will be responsible for receiving, sorting, and delivering University mail, preparing outbound metered postage, overseeing daily tasks of student workers, and assisting with staff training. The University Mail Room is a vital part of ensuring the University can receive and send all correspondence efficiently.

Requirements

Excellent customer service skills.
Excellent written and verbal communication skills.
Good working knowledge of computers, such as MS Office.
High School Diploma or equivalent.
Minimum of 2 years’ experience in a customer service role if only a high school degree.

Responsibilities

Sorts, distributes, and dispatches incoming, outgoing, and department mail timely and accurately.
Sorts mail according to destination and type, such as returned letters, adjustments, bills, orders, and payments.
Keeps a record of all mails received using the computer system to track mails and packages.
Sorts packages and groups them into different categories for easy dispatch and safe handling during delivery.
Works with courier services and postal offices to get the best rates of mail delivery and stay updated on quality of service delivery.
Checks various postal rates and weight options to get best prices to save cost.
Fills relevant details in distribution and shipping forms, providing accurate information.
Maintains supplies, including shipping and mailing envelopes, boxes, markers, forms, stickers, and tape.
Answers inquiries from employees about posting rates and duration, and informs them about special posting packages and promotions.
Keeps the mail room organized by properly arranging mail and packages.
Weighs employee items to be mailed to get the right weights and assign the proper amount of postage.
Trains other mail room associates on best practices and organizational mailing procedures.
Oversight of daily operations to ensure operational efficiency.