Mailroom Assistant

The Jonus Group • Worcester, MA

3d • Onsite

About The Position

Our client, a well-established organization with a long-standing reputation for excellence, is seeking a Mailroom Coordinator to join their Intelligent Document Management team on a temp-to-hire basis. This role is responsible for supporting daily mail processing operations, ensuring production quality standards are met, maintaining documentation, and providing internal customer support. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced operational environment.

Requirements

• High school diploma, GED, or equivalent experience
• Strong attention to detail and accuracy
• Basic computer proficiency and familiarity with office equipment
• Ability to work independently and collaboratively
• Strong communication and customer service skills
• Ability to solve problems and exercise sound judgment
• Demonstrated accountability and initiative in addressing challenges and opportunities

Responsibilities

• Monitor and maintain daily mail production processes
• Perform quality control checks on output and workflows
• Identify and escalate system, process, or production issues
• Maintain accurate production documentation
• Support internal business partners and customer service requests
• Ensure service level agreements (SLAs) are consistently achieved
• Manage inventory and supply levels
• Recommend process improvements and efficiencies
• Assist with administrative and operational duties as needed

Benefits

• Temp-to-hire opportunity with long-term growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED