Mailroom Clerk

JLL•Jacksonville, FL

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Mailroom Clerk at JLL, you'll be the backbone of our mail operations, ensuring seamless communication flows throughout our client's organization. This role puts you at the center of daily operations where attention to detail and proactive service delivery make all the difference. You'll process and distribute incoming mail and packages, manage outgoing courier services, and maintain meticulous electronic records that keep everything running smoothly. Beyond the fundamentals of mail sorting and distribution, you'll actively contribute to achieving operational targets and Key Performance Indicators for the site. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and your role ensures the vital connections that keep business moving forward. Working with integrity and professionalism, you'll serve as an ambassador for JLL, building strong client relationships while identifying opportunities to drive efficiencies and elevate service standards.

Requirements

Minimum of one year of experience in corporate mailroom operations or related skills
Physical ability to lift a minimum of 50 pounds, bend, and move safely to perform all required job functions
Working knowledge of current postal codes, procedures, and regulations
Proficiency with a range of information technology tools and platforms for record-keeping and communication
Strong attention to detail for handling sensitive mail and ensuring proper routing
Excellent communication, organization, and problem-solving skills with the ability to work independently with minimal supervision
Self-motivated, confident, energetic, and flexible approach to daily responsibilities
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience working in a client-facing role within corporate facilities or property management environments
Familiarity with courier service platforms and tracking systems
Demonstrated track record of meeting or exceeding operational Key Performance Indicators

Responsibilities

Process, handle, and maintain detailed records for all incoming and outgoing courier deliveries, mail, and packages to ensure accurate routing and proper labeling
Provide creative solutions for special requirements including bulk mail processing and unique delivery needs that require flexibility and problem-solving
Maintain organized mail stops and package rooms, conducting regular inspections and managing inventory supplies to support uninterrupted operations
Research and follow up with clients regarding mail and package tracking inquiries, delivering exceptional service that reflects JLL's commitment to client satisfaction
Support site operations by actively participating in the performance management program, personal development planning, and fostering an environment of teamwork and cooperation
Proactively develop and maintain strong client relationships while ensuring all service levels and Key Performance Indicators are consistently met or exceeded
Identify and recommend opportunities for improved operational standards that drive process efficiencies and cost savings to the assistant or facility manager