Mailroom and Copy Center Coordinator

Ricoh Americas Holdings•Hyde Park, NY

5d•Onsite

About The Position

This position is accountable for the daily operations of a solo-person site, performing contracted office services including Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. The role involves operating various office equipment and maintaining customer relations.

Requirements

High school diploma or GED required.
One (1) or more years of experience in a related field (B2B and/or technical environment).
One (1) or more years of customer-facing experience required.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.

Responsibilities

Responsible for the daily operations of a mailroom, copy center, or scanning facility.
Operates office equipment including: Personal computers (PCs), Copiers, Multifunction devices, Imaging equipment, Mail processing equipment.
May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and mail delivery and processing.
Maintains formal contact with customers on a daily basis.
Responsible for the effective implementation and management of Ricoh Service Excellence programs.
Understands and efficiently operates required equipment and software to achieve Service Level Agreements (SLAs).
Achieves profitability goals related to cost of goods through effective utilization of company materials and supplies.
May perform daily facility-related functions, including creating and completing work orders, monitoring contractors, conducting inspections, reporting facility-related issues, and providing general facility support.
May interact with contracted vendors, facilities management, and building occupants.
May be responsible for office supply inventory management and reordering.
May be responsible for conference room coordination and audiovisual (A/V) equipment resource management.
Maintains positive working relationships with all departments through professional communication.
Collects and provides operational data to assigned leadership and customers.
May prepare and distribute monthly customer reports with support from assigned leadership.
Ensures financial responsibilities and operational requirements are met.
Performs other duties as assigned.