Mailroom & Accounts Receivable Support Specialist

BOSM Management Service Company LLC•Chamblee, GA

1d•Onsite

About The Position

At Barbour Orthopaedics & Spine, we are committed to delivering exceptional orthopedic and spine care while creating an outstanding experience for every patient we serve. Behind every successful patient encounter is a strong operational team that ensures information, payments, and documentation are handled accurately and efficiently. We are seeking a Mailroom & Accounts Receivable Support Specialist who thrives on organization, accuracy, and accountability. This role is ideal for someone who enjoys managing details, solving payment-related mysteries, maintaining documentation integrity, and supporting revenue cycle operations that directly impact the financial health of a growing healthcare organization. If you are highly organized, detail-oriented, and take pride in ensuring important information reaches the right people at the right time, we would love to meet you.

Requirements

High school diploma or equivalent.
Strong attention to detail and organizational skills.
Ability to accurately process and appropriately distribute checks, financial documents, and confidential correspondence while maintaining a high level of discretion and confidentiality.
Basic computer literacy and solid data-entry skills, including the ability to accurately enter and maintain information in the appropriate systems or spreadsheets.

Nice To Haves

Previous experience in healthcare administration, medical billing, payment posting, mailroom operations, or Accounts Receivable.
Familiarity with medical insurance EOBs, EORs, remittance advice, and healthcare reimbursement processes.
Experience working with Workers’ Compensation, Personal Injury, orthopedic practice billing, or healthcare Revenue Cycle operations.
Experience with NextGen, Electronic Health Records (EHR), Practice Management Systems (PMS), or similar healthcare software.
Basic understanding of medical claims processing and reimbursement workflows.

Responsibilities

Collect, open, sort, scan, categorize, and distribute incoming mail accurately and efficiently.
Identify and route payments, remittances, refund requests, legal correspondence, medical record requests, and other financial documents to the appropriate department or team member.
Maintain organized mailroom workflows that support timely operational processing.
Match checks, EOBs, EORs, remittance documentation, and correspondence to the appropriate patient account, claim, case, invoice, payer, attorney, employer, Workers' Compensation carrier, or responsible party.
Ensure all payment documentation is complete, organized, and readily accessible.
Maintain accurate records to support revenue cycle activities and financial accountability.
Investigate unidentified, incomplete, or unsupported payments using available resources.
Obtain missing remittance information and supporting documentation whenever possible.
Escalate unresolved issues appropriately to support timely resolution and reduce aging items.
Complete assigned payment follow-up activities accurately and within departmental expectations.
Research payment status information including: Issued checks, EFT payments, ACH transactions, Payment dates, Remittance documentation.
Thoroughly document findings to support collection efforts and payment reconciliation activities.
Maintain payment logs, mail logs, tracking spreadsheets, account notes, and status reports.
Document research findings, follow-up actions, and payment updates within designated systems.
Support transparency, workflow management, and effective team communication.
Handle confidential patient, financial, and business information in accordance with HIPAA requirements and organizational policies.
Identify and escalate payment discrepancies, duplicate payments, incorrect payees, missing checks, and other financial concerns.
Help safeguard organizational assets through accurate documentation and adherence to established controls.
Partner with Accounts Receivable staff, leadership, insurance carriers, law firms, employers, and other stakeholders.
Maintain clear and professional communication to facilitate timely payment processing and issue resolution.
Contribute to a positive, solutions-focused team environment.
Take ownership of new priorities and responsibilities as business needs evolve.
Exercise sound judgment, remain adaptable, and focus on achieving organizational goals and desired outcomes.