Mail Services Specialist I
About The Position
Primary responsibilities will assist with the daily duties of the mailroom. This will include things such as, but not limited to; receiving and delivering the mail to and from the various sources, conduct the processing of opening, sorting, scanning and indexing of incoming correspondence, such as; insurance policies, applications, cancellations, reinstatements, endorsements, claims, payments and other daily company and/or insured correspondence; by creating new insurance files or matching of existing insurance files within J&J’s imaging system with the intent of assisting getting the correspondence into the correct daily workflow to be handled by the responsible department personnel.
Requirements
- High School Diploma or equivalent
- Ability to type 30-50 WPM
- Customer service skills
- Ability to communicate with very clear verbal and/or written communication skills
- Ability to type accurately, organize and present information in a neat and effective manner
- Ability to manage multiple tasks, while keeping focused on the details
- Knowledge and experience with Microsoft Office Suite (word, excel, PowerPoint, outlook)
- Ability to grasp new tasks/software/equipment quickly, efficiently and accurately
- Positive and welcoming attitude
- Willingness to learn and ability to take initiative by self-motivation
- Team player with a proactive approach to problem solving
- Operate passenger vehicle and have a valid driver’s license
Nice To Haves
- Minimum of six months to three years corporate mailroom operations, clerical and/or customer service experience preferred but not required
Responsibilities
- Pick up & deliver mail to and from Post office
- Review, sort & distribute company mail within the office and/or prepare for delivery to any remote offices
- Sort, clean & scan new mail correspondence into J&J’s imaging system
- Data entry required during indexing of new mail correspondence into new and/or existing insurance files
- Package & apply required postage according USPS guidelines to outgoing mail
- Maintain and update agent, remote office and/or employee addresses for mail delivery or forwarding
- Fill supply order requests for agents
- Maintain and update postal rates when applicable and ensure DM1000 always has postage available
- Maintain and keep mailroom equipment functioning properly, such as but not limited to; scanner maintenance, record scan batch information, release daily print queues
- Run Daily/Monthly postage reports when requested
- Maintain and oversee mailroom supplies and place orders when needed
- Contributes to team effort and/or other by accomplishing various tasks as they are assigned
- Effective communication with owners, department managers, staff and teammates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
