Mail Services Specialist

Rollins, Inc•Atlanta, GA

2d•Onsite

About The Position

Our Mail Services Specialist is responsible for supporting the daily operation of the corporate mailroom by ensuring the accurate processing, delivery, and shipment of mail and packages. This role serves as a key point of contact for internal customers, shipping carriers, and vendors while maintaining a high level of customer service, efficiency, and professionalism. The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced environment that requires frequent movement throughout corporate facilities.

Requirements

HS Diploma or Equivalent
Ability to lift and move packages up to 50 pounds
Frequent walking, standing, bending, and lifting throughout the workday
Ability to travel between buildings and departments to complete deliveries
Ability to pass a drug screen and background checks
Ability to perform the requirements of the job with or without accommodations

Nice To Haves

Previous experience in mailroom, shipping, logistics, facilities, or administrative support environments
Experience using carrier shipping software
Familiarity with package tracking and inventory systems

Responsibilities

Sort, process, and distribute incoming mail and packages accurately and efficiently
Perform scheduled mail and package deliveries throughout corporate offices
Process outgoing shipments using approved carrier systems and procedures
Ensure timely pickup and delivery of time-sensitive documents and packages
Maintain chain-of-custody procedures for accountable mail and deliveries
Assist employees with packaging, labeling, and shipping requests
Process domestic and international shipments through approved shipping platforms
Utilize shipping and tracking systems, including FedEx Ship Manager and Pitney Bowes solutions
Monitor shipment statuses and help resolve delivery issues when needed
Coordinate courier services and special delivery requests
Operate mailroom equipment, including postage meters, scanners, and shipping systems
Help maintain a clean, organized, and safe work environment
Monitor company vehicle condition and report maintenance concerns
Provide professional, timely support to employees regarding shipping, mailing, and package inquiries
Respond to delivery questions and assist with locating packages
Serve as a positive representative of the Mail Services department