Mail Services & Courier Specialist

Ricoh Americas Holdings•Dayton, OH

1d•Onsite

About The Position

This position is accountable for the daily operations of a solo-person site, performing contracted office services including copy services, courier services, managed print services, hospitality, imaging, and mail services. The role involves daily operations of a mail room, copy center, or scanning facility, operating office equipment, and potentially handling courier services, reception, switchboard, shipping & receiving, and mail delivery/processing. The specialist will have formal daily contact with the customer and is responsible for implementing and managing RICOH Service Excellence Programs. They must understand how to operate required equipment/software efficiently to meet service level agreements and achieve profitability by effectively utilizing company materials and supplies. Additional duties may include creating/completing work orders, contractor monitoring, inspections, reporting facility issues, interacting with vendors, managing office supplies, coordinating conference rooms, and managing A/V equipment. The role requires maintaining positive internal working relationships, collecting and providing data to leadership and customers, and ensuring financial responsibilities are met.

Requirements

High school or GED is required.
1+ years of experience in a related field (B2B and/or technical).
Previous 1+ year Customer facing work experience required.
Demonstrated knowledge and understanding of technology.
Tactical thought processing.
Ability to present to a small group.
Moderate Problem-Solving Skills.
Basic Customer Service skills.
Basic Technical aptitude.
Basic Written and Verbal Communication skill.

Responsibilities

Responsible for daily operations of a mail room, copy center, or scanning facility.
Operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail Equipment.
May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.
Handles formal contact with the customer, on a daily basis.
Responsible for effective implementation and management of RICOH Service Excellence Programs.
Understands how to operate the required equipment/software efficiently to achieve service level agreements.
Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required.
May include interaction with contracted vendors, facility management and occupants.
May be responsible for office-supply inventory re-ordering.
May be responsible for Conference room coordination and A/V equipment resource management.
Maintains positive internal working relationships with all department employees by communicating in a professional manner.
Collects and provides data to assigned leadership and customer.
May include completing monthly reports to customers with support from assigned leadership.
Ensures financial responsibilities are met.
Performs other duties as assigned.