Mail Services Clerk

MassMutual • Springfield, MA

8d • Onsite

About The Position

We’re looking for a dependable Mailroom Clerk to support day-to-day mail service functions including receiving, sorting, tracking, and delivering mail and packages to various lines of business. This role helps ensure accurate, timely distribution and smooth outbound shipping operations while following established procedures and service standards.

Requirements

• High School diploma
• Able to be onsite Monday - Friday
• Ability to stand, walk, and move throughout the site and lift/carry packages as required for the role.
• 1+ year of experience with Microsoft Word

Nice To Haves

• Strong attention to detail, organization, and reliability.
• Customer-service mindset and clear communication skills.
• Ability to follow procedures, maintain confidentiality where applicable, and work independently.
• Experience in mail services, shipping/receiving, or warehouse operations is a plus.
• Experience using tracking/Shipping software
• Hazmat training to ensure that packages are being shipped within the guidelines.

Responsibilities

• Receive, sort, log, and distribute incoming mail from the postal service and vendors to maintain accurate records and reports (Certified, Registered, Business Reply, Sort Paid and Priority Mail).
• Unload and process USPS mail and express shipments; enter items into our Brynka tracking/shipping systems.
• Deliver mail and packages to designated areas on schedule, prioritizing accuracy and customer service.
• Prepare outgoing USPS and express shipments (including freight as needed) using required software, equipment, and procedures.
• Operate standard mailroom equipment (e.g., postage meters and shipping/mailing systems) and, where applicable, warehouse equipment (e.g., powered industrial trucks).
• Prep and audit, digital mail for individuals that Opt. In to the program.
• Maintaining DO NOT OPEN list for correspondence specific to certain lines of business.
• Use basic PC skills to follow established guidelines and escalate complex issues to the appropriate contacts.

Benefits

• competitive salaries
• incentive and bonus opportunities
• bonus target or in a sales-focused role a Variable Incentive Compensation component
• industry leading pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED