Mail Room Supervisor I

Enlightened, Inc.•Village of Colonie, NY

2d•$0 - $19•Onsite

About The Position

This role involves planning, organizing, directing, and controlling office operations, specifically focusing on mail processing. The supervisor will work closely with onsite management to ensure adequate staffing for daily mail volume, analyze workflows for efficiency, and meet all deadlines. Key responsibilities include training and developing staff, maintaining confidentiality, following business rules, and providing direct support through tasks like data entry and mail scanning. A critical aspect of the role is ensuring all received mail is processed before the end of each day.

Requirements

MS Office proficiency
Excellent verbal and written communication skills
Skilled at operating office equipment (i.e., personal computer, OPEX machine, etc.)
Must be able to work a flexible work schedule and handle multiple tasks under pressure.
Must be available to work Saturdays.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Plans, organizes, directs, and controls office operations.
Works closely with onsite management staff to ensure sufficient staff is scheduled daily to properly process the incoming mail volume.
Analyzes workflow and assignments to ensure operations run efficiently and all deadlines are met daily.
Completes all daily reporting requirements as instructed.
Provides direction to staff by answering questions and resolving problems.
Responsible for training and development of all staff.
Maintains strict confidentiality.
Understands and follows established business rules for all job duties.
Provides staff support by performing data entry, mail scanning, and opening work when needed.
Ensures that all of the mail that has been received that day will be completely processed prior to leaving daily.
Performs other duties as assigned.