Mail/Finishing Level 1

Computer Task Group, Inc•Dallas, TX

10d•Onsite

About The Position

Mail/Finishing Level 1 is responsible for receiving, sorting, and processing mail, documents, packages, and supplies. This role involves delivering and picking up mail, recording accountable mail, and tracking mail issues. The position also includes preparing mail for shipment, performing quality checks, validating addresses, and utilizing common mail services. Additionally, it involves performing finishing work on mail documents, electronic mail distribution, and supporting fulfillment functions. The role requires adherence to mailroom security procedures, barcode tracking, logging and distributing faxes, and supporting shipping and receiving activities. Inventory management, ordering supplies, and arranging courier services are also key responsibilities. The role requires operating, cleaning, and maintaining mail and shipping equipment, and contacting service vendors for repairs. Determining appropriate output packaging and potentially performing driving duties are also part of the role. The position utilizes various mailroom and finishing equipment.

Requirements

Ability to lift and move up to 50 pounds
Ability to read, write, and follow instructions in English
Basic PC and internet skills including: Opening applications, Creating and locating file folders, Finding, opening, renaming, deleting, and recovering files, Sending and managing emails and attachments, Basic internet navigation and website usage
Introductory knowledge of Microsoft Word or equivalent
Introductory knowledge of Microsoft Excel or equivalent
Strong customer service and communication skills
Ability to manage multiple tasks effectively
Ability to work independently with minimal supervision
Strong data entry skills and attention to detail
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience delivering services in a client-facing environment preferred

Responsibilities

Receive, sort, and process mail, documents, packages, and supplies; notify recipients as required
Deliver and pick up mail on scheduled mail runs
Record and process accountable mail information and maintain accurate logs
Track, trace, and resolve mail issues with USPS, express carriers, and local delivery services
Prepare mail and packages for external shipment and coordinate deliveries and pickups, including USPS pickup/delivery when applicable
Perform quality checks on outbound mail
Validate internal mail addresses and conduct barcode address lookups
Utilize common mail services including fax, postal services, and air express shipping
Complete shipping forms and/or enter shipment data electronically into shipping systems according to job tickets
Perform finishing work on mail documents, including folding, inserting, and packaging
Perform electronic mail distribution including opening, scanning, mail preparation, and distribution
Support fulfillment functions including assembly, packaging, shipping, and tracking of kitted materials
Follow established mailroom security procedures
Perform barcode tracking and/or face scanning of incoming mail and packages
Log, transmit, receive, and distribute faxes in a timely manner
Support shipping and receiving activities using automated tracking systems
Monitor, order, and replenish inventory and mailroom supplies
Send and receive email communications related to mailroom operations
Arrange alternative courier or shipping services to meet customer requirements
Operate, clean, and maintain all mail and shipping equipment
Contact service vendors for maintenance or repair of mail and shipping equipment when needed
Determine appropriate output packaging according to packaging standards
Perform driving duties if required