Mail/Finishing Level 2

Computer Task Group, Inc•Nashville, TN

7d•Onsite

About The Position

This role is responsible for operating high-level mail equipment in a high-speed, high-volume production environment. Key functions include packaging, posting, fulfillment, and generating charge-back reporting. The position involves executing production mail labeling, mail merge processes, and address cleansing using specialized software. It also requires coordinating automated and manual finishing, mailing, and distribution processes, as well as implementing and maintaining mail distribution, tracking, and reporting systems. The role involves updating mailing address databases, conducting barcode address quality reviews, and managing electronic input files and packaging operations. The individual will identify and recommend process improvements, serve as the primary contact for unique mailings, and utilize material handling equipment. Responsibilities also include receiving, sorting, processing, and distributing mail and packages, performing scheduled mail pickup and delivery runs, recording and processing accountable mail, tracking and resolving delivery issues, preparing shipments, performing quality assurance checks, processing electronic mail distribution, and performing fulfillment activities. Security procedures and package tracking protocols must be followed, and incoming mail and packages processed using barcode tracking or scanning. Fax transmission management, automated shipping and receiving systems, and supply monitoring are also part of the role. The position requires arranging alternative courier solutions and operating, cleaning, troubleshooting, and maintaining mail and shipping equipment.

Requirements

Ability to lift and move up to 50 pounds safely.
Strong ability to read, write, and follow English instructions.
Intermediate PC and Internet skills, including downloading and installing files, completing online forms, and performing mail merges.
Intermediate proficiency with Microsoft Word, including tables, columns, forms, headers/footers, and document formatting.
Intermediate proficiency with Microsoft Excel, including formulas, charts, graphs, and multi-sheet workbook navigation.
Working knowledge of Microsoft PowerPoint and presentation creation.
Experience using Adobe Acrobat, file conversion tools, and other account-relevant software applications.
Basic understanding of network functionality, including printer setup and troubleshooting.
Basic knowledge of Digital Front End (DFE) systems and Macintosh environments when required.
Ability to determine proper output packaging according to established production standards.
Experience operating mailroom equipment such as: Inserters, Finishing equipment, Postage meters, Envelope printers, Scales, Pitney Bowes Mail Management Systems, FedEx shipping systems.
Strong customer service, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced production environment.
Ability to work independently with minimal supervision.
Accurate data entry and recordkeeping skills.
Experience using production mail software and mailing management systems.
Ability to estimate, schedule, and coordinate mailing jobs, including staffing and production timelines.
Ability to train, mentor, and support other mailroom associates.
Minimum of 1–2 years of experience in mailroom operations, shipping and receiving, document finishing, or related production environments.
Experience operating mail processing equipment and managing high-volume mail distribution activities.
High School Diploma, GED, or equivalent required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with postal regulations, shipping carriers, tracking systems, and fulfillment processes preferred.

Responsibilities

Operate high-level mail equipment, including mail inserters, sorters, postage systems, and finishing equipment in a high-speed, high-volume production environment.
Perform packaging, posting, and fulfillment activities for outgoing mail and client materials.
Generate and maintain charge-back reporting for postage, air express, local delivery, fax services, and other distribution-related expenses.
Execute production mail labeling, mail merge processes, and address cleansing activities using specialized software.
Coordinate automated and manual finishing, mailing, and distribution processes to ensure timely and accurate delivery.
Implement and maintain mail distribution, tracking, and reporting systems.
Update and maintain mailing address databases using customized software applications.
Conduct barcode address quality reviews and validate mailing addresses for accuracy.
Manage electronic input files, packaging operations, posting fulfillment, and mailing activities in high-volume environments.
Identify and recommend process improvements to increase efficiency, reduce costs, and optimize workflow.
Serve as the primary contact for special or unique mailings, shipments, and fulfillment requests.
Utilize material handling equipment as required to support mailroom operations.
Receive, sort, process, and distribute mail, packages, documents, and supplies while notifying recipients as needed.
Perform scheduled mail pickup and delivery runs throughout the facility.
Record and process accountable mail, maintain tracking logs, and ensure chain-of-custody compliance.
Track, trace, and resolve delivery issues with USPS, express carriers, and local courier services.
Prepare shipments and coordinate external deliveries and pickups, including USPS, FedEx, and other carriers.
Perform quality assurance checks on outbound mail and shipping materials.
Process electronic mail distribution, including mail preparation, scanning, and electronic delivery.
Perform fulfillment activities such as assembly, packaging, shipping, and tracking of kitted materials.
Follow established mailroom security procedures and package tracking protocols.
Process incoming mail and packages using barcode tracking or scanning technologies.
Manage fax transmission, receipt, logging, and distribution activities.
Utilize automated shipping and receiving systems to track and manage mailroom operations.
Monitor, order, and replenish mailroom and shipping supplies.
Arrange alternative courier or shipping solutions to meet customer requirements.
Operate, clean, troubleshoot, and maintain mail and shipping equipment, coordinating service requests when necessary.