Mail Engineer

TEKsystems•Washington, DC

10d•$53 - $65•Hybrid

About The Position

The Mail Engineer supports a dual Microsoft and Google Workspace environment, handling mailbox administration, user provisioning, permissions management, mail flow, and daily production support. The role requires extensive hands-on Microsoft Exchange administration and the ability to independently manage a high-volume ticket queue. Google Workspace administration experience is highly preferred. This is a contract-to-hire position based in Washington, DC, with a hybrid workplace arrangement.

Requirements

At least 5 years of hands-on Microsoft Exchange administration experience in a production environment.
Strong Microsoft 365 administration experience, particularly Exchange Online and mailbox management.
Experience with Active Directory and/or Microsoft Entra ID, including account provisioning and permissions management.
Experience creating and managing user mailboxes, shared mailboxes, distribution lists, and mail flow configurations.
Working knowledge of PowerShell, including executing existing administrative scripts.
Experience troubleshooting and resolving email, account, and permissions-related support tickets.
Ability to independently manage a high-volume production support workload.
Excellent communication skills.

Nice To Haves

Hands-on Google Workspace administration experience in an organizational environment, preferably supporting 40–50 or more users.
Experience administering Gmail, Google Groups, user accounts, and mailbox permissions through Google Workspace Admin.
Experience supporting an environment using both Microsoft Exchange and Google Workspace.
Familiarity with Google Apps Manager (GAM) scripting.
Microsoft certifications related to Exchange, Microsoft 365, or identity administration.
Exposure to Microsoft Azure or AWS.

Responsibilities

Administer Microsoft Exchange and Microsoft 365, including user and shared mailboxes, distribution lists, and mail flow configurations.
Create and manage user accounts, mailbox permissions, and access through Active Directory and Microsoft Entra ID.
Support Google Workspace administration, including Gmail accounts, Google Groups, shared mailbox access, and user permissions.
Configure and maintain mail forwarding between Microsoft Exchange and Google Workspace.
Execute existing PowerShell and Google Apps Manager (GAM) scripts for provisioning, onboarding, offboarding, and routine administrative tasks.
Resolve production tickets involving mailbox creation, permissions, account management, calendars, and email-related issues.
Troubleshoot email delivery, mailbox access, and account provisioning issues across Microsoft and Google environments.
Support agency-wide email broadcasts and assist with message recall when necessary.
Resolve assigned tickets independently while coordinating with other engineers on escalations and operational issues.