MAIL DISTRIBUTION CLERK

Arizona Department of Administration•Phoenix, AZ

9d•$31,909 - $35,919•Onsite

About The Position

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Mail Distribution Clerk with the Centralized Mailroom and Imaging Unit (CMI). This position is responsible for reviewing/analyzing all incoming child support case-related documents received through the division's central mail; receiving, dispersing and housing supplies for the Customer Care Region.

Requirements

Computer software applications, i.e. Microsoft Office Suite and Google tools.
General familiarity with office equipment, i.e., scanners, copiers and fax machines.
Legal documents applicable to case management and/or child support enforcement activities.
Filing and maintaining records.
Proficient in conducting research and investigating information.
Providing customer service.
Excellent communication skills (both oral and written).
Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
Read and interpret court orders.
Review and update data in computer programs.
Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
Arizona Level One Fingerprint Clearance Card.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Experience with customer service; conducting research in a fast-paced environment.

Responsibilities

Receive, sort, analyze, disperse, and log various types of mail received from the US Postal Service, third parties, interoffice mailing; sort and process outgoing mail.
Image documents into the automated case management system; apply appropriate work item code.
Enter case specific data into the automated case management system.
Maintain records of child support payments received directly into the central mailroom processing as needed.
Maintain central repository of certified legal documents needed to process judicial actions.
Work in conjunction with mail vendors to receive incoming correspondence, coordinate pickup of outgoing correspondence, and track documents reported as delayed or missing to ensure proper receipt.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities