Mail Clerk

Recrute Action•Halifax, NS

1d•Onsite

About The Position

Dynamic opportunity within the insurance sector supporting national mail distribution and digital imaging operations in a fast-paced environment. This on-site role in Halifax offers exposure to multiple business units, hands-on administrative and document processing responsibilities, and strong growth potential within a collaborative team setting.

Requirements

High school diploma completed at minimum.
Experience working in a high-volume, deadline-driven environment.
Experience operating office equipment and troubleshooting minor hardware and software issues.
Proficiency with Microsoft Office applications, web applications, and scanning equipment.
Strong organizational and time management skills.
Excellent attention to detail and accuracy.
Ability to work independently and collaboratively within a team environment.
Ability to manage fluctuating workloads and prioritize short-term tasks effectively.
Ability to maintain confidential information.
Strong multitasking abilities and adaptability in a changing environment.
Effective communication and interpersonal skills.
Ability to maintain speed and accuracy while meeting deadlines.
Flexibility to work different shifts if required.
Personable attitude with the ability to integrate well within a supportive team environment.

Responsibilities

Open, prepare, sort, and categorize incoming mail for digital imaging and processing.
Analyze document content to determine the appropriate business area and work type.
Apply tracking methodologies for specific mail streams and processes.
Redirect work accurately to appropriate processing queues to minimize delays and financial impacts.
Perform indexing and quality verification of front-end and back-end documents.
Enter and validate client policy, account, group, and customer information accurately.
Process, verify, scan, index, and prepare cheques for deposit according to established procedures.
Operate high-speed document scanners in a fast-paced environment.
Troubleshoot minor software and hardware issues related to scanning equipment and workflows.
Monitor workflow queues and resolve imaging issues impacting business unit processing.
Distribute cheques destined for customers and advisors.
Maintain workflow efficiency while meeting service level agreements and deadlines.
Provide front-line customer service by ensuring service standards are consistently achieved.
Prioritize daily tasks and manage multiple responsibilities simultaneously.
Assist with projects, effort tracking, and administrative tasks such as maintaining barcode stock, faxing, photocopying, filing, and managing courier logs.
Verify information on original documents and redirect imaged material to alternate processing areas when required.
Learn and support multiple business unit processing lines within imaging services.