Mail & Delivery Services Manager

State of Oregon•Salem, OR

3d•Onsite

About The Position

The Department of Administrative Services (DAS) is seeking a motivated, solutions-driven leader to supervise its Mail & Delivery Unit. This team is responsible for handling federal mail, secure document delivery, shipping/receiving, route coordination, and customer support for numerous state agencies throughout the Willamette Valley. This role offers an opportunity to make a significant impact by leading people, improving operations, and serving a broad customer base.

Requirements

Four years of lead work, supervision, or progressively related experience; OR One year of related experience and a bachelor’s degree in a related field.
Experience must include coordinating high volume operational, logistics, mail service, warehouse, delivery, or similar service environments.
Possess and maintain a valid driver’s license issued by the state where the employee resides.

Nice To Haves

Experience leading and developing staff, including setting expectations, giving feedback, and supporting employee growth.
Experience creating or maintaining a respectful, inclusive, and safe work environment.
Experience identifying operational problems and implementing practical solutions in a timely manner.
Demonstrated communication skills, including explaining processes, resolving issues, and maintaining professional relationships with customers or partners.
Experience preparing or reviewing reports, performance metrics, or quality control documentation.
Experience with budgeting and financial management, including forecasting and billing.

Responsibilities

Oversee route coordination, equipment upkeep, vehicle management, and operational performance metrics.
Plan, assign, and adjust daily workflows to ensure timely and accurate service delivery.
Lead, coach, develop, and evaluate the team while fostering a safe, respectful, and inclusive work environment.
Build strong working relationships with customer agencies and respond to service needs with professionalism and clarity.
Ensure compliance with all safety, security, and audit requirements for handling confidential and secure materials.
Manage quality control, billing, and program reporting processes.
Coordinate budgeting, procurement, and inventory management.

Benefits

Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family.
Life insurance
Short- and long-term disability
Deferred compensation savings plans
Flexible spending accounts for health and childcare
Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
Retirement Benefits: Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Wellness Resources: Support for work-life balance, health, and overall well-being.
Career Development: Opportunities for professional growth and advancement.
Commuting: Access to Get There - Oregon’s carpool matching tool and trip planner.
Student Loan Forgiveness: Potential eligibility for the Public Service Loan Forgiveness (PSLF) program.