Mail Clerk

Recrute Action•Boston, MA

1d•Onsite

About The Position

The Mail Clerk supports daily business operations through document processing, imaging, and fulfillment activities. The role handles incoming and outgoing advisor mail, courier packages, scanning and indexing, and other workflow activities across Imaging and Fulfillment Centers supporting head office and primary locations in Boston. It offers a diverse workload, a collaborative environment, and exposure to several areas of the insurance industry. This is a full-time, on-site position on a three-month contract, scheduled for 40 hours per week. The stated schedule is 8:00 a.m. to 4:00 p.m., with a possible future change to 7:30 a.m. to 3:30 p.m. The hourly rate is $23.

Requirements

At least 1 year of experience with imaging and indexing systems.
Previous experience working in an office environment.
Proficiency with Microsoft Office and Outlook.
Experience with data entry and written communication tasks.
Strong verbal and written communication skills.
Ability to lift up to 20 pounds and stand for extended periods during the workday.
Ability to handle sensitive personal information accurately and confidentially.
Strong organizational skills.
Ability to manage competing priorities in a fast-paced environment.
Excellent attention to detail.
Strong analytical and problem-solving skills.
Ability to adapt to change and manage shifting priorities.

Nice To Haves

Some college education.
Previous experience with scanning, indexing, and mail sorting.
Previous experience operating mailing equipment, folder inserters, and postage meters.
Demonstrated employment stability.
Interest in professional growth and development.
Reliability and ability to learn quickly.

Responsibilities

Manage incoming and outgoing advisor mail operations accurately and efficiently.
Receive, open when applicable, sort, prepare, scan, index, and distribute incoming mail, output, and courier packages to various business units.
Prepare, sort, and ship outgoing mail and courier deliveries.
Support operations at Imaging and Fulfillment Centers serving head office and primary locations in Boston.
Perform mail sorting, scanning, indexing, and document processing activities.
Support fulfillment operations and ensure timely processing of workflows.
Provide customer service and operational support to administrative groups.
Meet service levels and operational standards established by the business unit.
Troubleshoot mail requiring advanced knowledge and problem-solving abilities.
Process inbound bulk mail, daily workflow activities, and statistical reporting tasks.
Train newly hired employees within the Imaging and Fulfillment Center.
Work across multiple operational areas through cross-functional training.
Handle sensitive personally identifiable information (PII) accurately and confidentially.