Mail Clerk

Recrute Action•Woolwich, ON

3d•Onsite

About The Position

Looking for an opportunity to be part of a dynamic team and contribute to meaningful business operations? Join a respected organization in the insurance sector where your attention to detail, problem-solving abilities, and commitment to service will help deliver an exceptional experience to customers and internal partners.

Requirements

High school diploma or GED required.
5+ years of customer service or data entry related work experience.
Ability to meet the physical requirements of the role, including lifting up to 50 lbs.
Demonstrated accuracy and attention to detail to prevent privacy incidents.
Proficiency with Microsoft Outlook, Teams, Word, and Excel.
Ability to use computer applications and work with web-based systems and internal databases.
Ability to organize and maintain confidential information.
Ability to work independently and effectively manage time.

Responsibilities

Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
Process outgoing mail and courier shipments accurately and within required timelines for customers and advisors.
Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
Use web-based systems and internal mainframe systems to obtain client information and mailing instructions.
Maintain email inboxes and respond to email inquiries, scanning requests, and print requests in a timely and accurate manner.
Conduct investigations to obtain updated addresses for customers.
Investigate and resolve inquiries.
Assist with ad hoc projects as required.
Provide excellent customer service to internal partners.
Communicate with customers, employees, and other individuals to answer questions, provide information, and address concerns.
Answer telephone calls, direct calls, and take messages.
Compile, copy, sort, and file records related to office activities and business transactions.
Compute, record, and proofread data and other information, including records and reports.
Maintain and update filing, inventory, mailing, and database systems.