Mail Clerk

Recrute Action•Toronto, ON

1d•Onsite

About The Position

Join a leading organization in the insurance sector where you will support essential mail services operations and collaborate with multiple business units. This opportunity offers exposure to a dynamic corporate environment while contributing to the efficient handling of communications, customer information, and operational processes.

Requirements

High school diploma or GED.
5 to 7 years of administrative, customer service, or data entry experience.
Proficiency with Microsoft Outlook, Teams, Word, and Excel.
Physical capability to lift up to 50 lbs.
Strong verbal and written communication skills.
Strong customer service and interpersonal skills.
Strong organizational and prioritization skills.
Ability to manage multiple tasks in a high-volume, deadline-driven environment.
Ability to adapt to fluctuating workloads and changing priorities.
Strong analytical and problem-solving skills.
Positive team-oriented attitude.
Commitment to delivering an excellent customer experience.

Nice To Haves

Experience working in a high-volume, deadline-driven environment.
Experience using web-based applications and internal systems to research and retrieve client information.

Responsibilities

Receive, sort, and distribute incoming mail and courier deliveries in a timely manner.
Process outgoing mail and courier shipments accurately and within required timelines for customers and advisors.
Handle and distribute cheques, contracts, and statements accurately to internal and external customers.
Use web-based systems and internal mainframe systems to obtain client information and mailing instructions.
Maintain email inboxes and respond to email inquiries, scanning requests, and print requests in a timely and accurate manner.
Conduct investigations to obtain updated addresses for customers.
Investigate and resolve inquiries.
Assist with ad hoc projects as required.
Provide excellent customer service to internal partners.
Communicate with customers, employees, and other individuals to answer questions, provide information, and address concerns.
Answer telephone calls, direct calls, and take messages.
Compile, copy, sort, and file records related to office activities and business transactions.
Compute, record, and proofread data and other information, including records and reports.
Maintain and update filing, inventory, mailing, and database systems.