Mail Auditor or Sr. Mail Auditor

Chesapeake Employers' Insurance Company•Towson, MD

36d•$55,393 - $96,907•Hybrid

About The Position

Analyzes and processes voluntary (payroll) audits for policyholders following the expiration of their policy term, or the cancellation of their policy.

Requirements

A Bachelor’s Degree preferred Accounting, Business or Finance with 0-2 years experience.
Insurance Coursework desired (such as APA, CIC).
General PC skills, including Excel.
Demonstrated ability to work with diverse customer base.
Excellent verbal and written communication skills.
Ability to analyze varied source data to assemble quality premium audit.
Ability to manage workload in which most of time is spent assisting telephone inquiries and/or office walk-ins.
Spanish speaking skills preferred.

Responsibilities

Conduct voluntary audits in compliance with established company policies & guidelines and industry standards.
Maintain, monitor and manage assigned audits utilizing the necessary tools/resources.
Accountable for achievement and maintenance of time to serve, productivity and quality standards based on the department/organizational objectives.
Assess and analyze additional significant account information (obtained during audit) and make final decision regarding account modifications.
Work with policyholders, agents and internal staff to analyze and resolve audit disputes as needed, within established guidelines.
Complete other duties and special projects assigned by management.