Mail and Scanning Clerk

ServiceSource, Inc. • Fayetteville, NC

2d

About The Position

This position supports document processing, mail operations, and electronic records management in a fast-paced office environment. The clerk receives, organizes, scans, indexes, reviews, and forwards documents while ensuring accuracy and compliance with established procedures. The role also supports mail handling, electronic document processing, data entry, and general clerical functions. It requires strong attention to detail, organizational skills, proficiency with computer systems and digital document management tools, the ability to perform repetitive tasks accurately, and effective communication and teamwork skills to meet production goals.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands include regularly talking or hearing; frequently standing, handling objects, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and occasionally walking and sitting. The employee must regularly lift or move up to 25 pounds and occasionally up to 40 pounds. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and adjusting focus. The work environment is usually quiet.

Requirements

• High school diploma or General Educational Development (GED).
• Ability to perform routine tasks on various classes of mail.
• Ability to work on repetitive tasks for long periods with minimal supervision.
• Ability to type accurately.
• Proficiency with a computer keyboard’s 10-key number pad.
• Good reading and writing skills.
• Good verbal communication skills.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate a computer using Microsoft Office applications.

Nice To Haves

• One year of experience in a related field is preferred.

Responsibilities

• Print, batch, index, scan, review, validate, and forward documents received via mail, fax, and email.
• Process incoming and outgoing mail, including sorting, collating, distributing, dispatching, and applying appropriate postage.
• Maintain scan logs and update filing, inventory, mailing, and database systems.
• Email invoices from the shared mailbox to the appropriate queue and prepare customer correspondence via mail or email.
• Perform document management, data entry, mail processing, and related clerical support functions.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and their families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED