MacOS Systems Administrator (JAMF Pro Specialist)

Roswell Park Comprehensive Cancer Center

26d•Onsite

About The Position

Technology plays a critical role in supporting patient care, research, and innovation at Roswell Park Comprehensive Cancer Center. We're seeking a MacOS Systems Administrator to lead the management, security, and ongoing evolution of our Apple device environment. In this role, you'll serve as the subject matter expert for enterprise macOS management, ensuring our Apple devices are secure, compliant, reliable, and easy to use. You'll oversee tools such as Jamf Pro and Apple Business Manager, develop automated solutions, support cybersecurity initiatives, and help deliver an exceptional technology experience for employees across the organization. This position is ideal for someone who enjoys solving complex technical challenges, building scalable solutions, and staying at the forefront of Apple technologies while collaborating with teams across the enterprise.

Requirements

Professional experience managing macOS devices in an enterprise environment
Strong experience with Jamf Pro or a similar Apple device management platform
Understand Apple hardware, macOS administration, security controls, application deployment, and endpoint management best practices
Experience with Apple Business Manager and Automated Device Enrollment
Comfortable creating and maintaining scripts and automation workflows using Bash, shell scripting, or similar tools
Experience supporting identity management, authentication, encryption, endpoint security, and compliance initiatives
Enjoy troubleshooting complex technical issues and identifying root causes
Can effectively communicate technical concepts to both technical and non-technical audiences
Strong organizational skills and can successfully manage multiple priorities and projects
Enjoy collaborating with cross-functional teams to solve problems and improve services
Master’s degree and the equivalent of two (2) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or Bachelor’s degree and the equivalent of two (2) years of full-time experience as a Network Technician at Roswell Park Comprehensive Cancer Center; or Bachelor’s degree and the equivalent of four (4) of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or Associates degree and the equivalent of six (6) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or High School Diploma or High School Equivalency Diploma and the equivalent of eight (8) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization.
Proven professional experience administering macOS endpoints in an enterprise environment using Jamf Pro or a comparable Apple device-management platform.
Strong working knowledge of current macOS operating systems, Apple hardware, system settings, security controls, configuration profiles, certificates, networking, and application deployment.
Demonstrated experience creating Jamf policies, configuration profiles, smart groups, extension attributes, scripts, packages, patch workflows, and compliance reports.
Hands-on experience with Apple Business Manager and Automated Device Enrollment.
Proficiency with Bash or shell scripting and the ability to read, troubleshoot, improve, and safely deploy automation code.
Working knowledge of identity, authentication, least privilege, encryption, endpoint protection, vulnerability management, and secure configuration principles.
Ability to troubleshoot complex technical issues independently, document findings, validate root cause, and communicate corrective actions.
Excellent written and verbal communication skills, including the ability to create technical documentation and train support teams.
Ability to manage competing priorities, coordinate changes, and work effectively across technical and business teams.
Experience with Jamf Connect, Jamf Protect, Jamf Trust, or equivalent identity and endpoint security solutions

Nice To Haves

The most successful candidates are curious, analytical, and passionate about modern endpoint management.
They enjoy building scalable solutions, improving user experiences, and staying current with emerging Apple technologies.
You will thrive in this role if you: Enjoy owning and continuously improving a technology platform
Like balancing security, usability, and operational efficiency
Take a proactive approach to identifying risks and solving problems
Can work independently while collaborating effectively with multiple teams
Are driven by automation and process improvement
Stay engaged with new technologies and enjoy learning in a rapidly evolving environment
Take pride in delivering reliable and secure technology solutions that support organizational success

Responsibilities

Manage and optimize our enterprise macOS management platform, including Jamf Pro and related Apple management services
Design, implement, and improve device enrollment, provisioning, configuration, and retirement processes
Automate software deployment, policy enforcement, inventory management, and device remediation workflows
Support Apple Business Manager, Automated Device Enrollment, and device lifecycle management
Integrate Apple devices with identity and access management platforms, including Microsoft 365 and Microsoft Entra ID
Implement and maintain security controls, encryption standards, compliance reporting, and vulnerability remediation processes
Package, deploy, configure, and maintain enterprise applications across the macOS environment
Plan and execute operating system upgrades and application updates while minimizing user disruption
Develop scripts and automation solutions that improve efficiency and platform reliability
Create dashboards, reports, and operational metrics to monitor device health, compliance, and performance
Provide advanced troubleshooting and escalation support for complex macOS issues
Develop technical documentation, knowledge articles, and support procedures
Partner with infrastructure, cybersecurity, service desk, desktop support, and application teams to improve technology services across the organization