About The Position

System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and JumpCloud, and assists with IT projects across multiple regions.

Requirements

  • Hands-on JAMF Pro + macOS administration (not Windows-focused IT)
  • Experience configuring SSO/SAML integrations
  • Working knowledge of AWS and Python 3
  • Based in NYC, NJ, CT
  • 2–4 years in IT support or SaaS/system administration
  • Experience with Google Workspace and identity platforms
  • Knowledge of SSO/SAML and provisioning workflows
  • Strong documentation and communication skills
  • Ability to work on‑site and travel (to our NYC, Greenwich, and Miami offices) when required

Responsibilities

  • Administer user accounts, groups, and policies in Google Workspace and JumpCloud.
  • Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer.
  • Review and test SAML/SSO integrations for new applications.
  • Support JAMF Pro workflows including device profiles and app deployment.
  • Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
  • Escalate complex system issues to Systems Administrator II.
  • Collect requirements for new tools or workflows and support project planning.
  • Provide on‑site support 2–3 days per week within the assigned region.
  • Travel as needed for hardware rollouts and network upgrades.
  • Maintain system and workflow documentation in Confluence.
  • Draft end‑user communications for updates and new releases.
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