macOS Endpoint Engineer

CGI•Atlanta, GA

1d•Hybrid

About The Position

We are seeking a macOS Endpoint Engineer to support an enterprise environment, responsible for the design, implementation, management, and optimization of macOS devices using Workspace ONE UEM. This role will play a critical part in device lifecycle management, system configuration, automation, security compliance, and advanced troubleshooting, ensuring efficient and secure operations across the organization. The ideal candidate will be highly hands-on, detail-oriented, and experienced in managing macOS environments at scale. This position is located in Atlanta, GA in a hybrid working environment.

Requirements

5+ years of experience managing macOS devices at enterprise scale
2+ years of hands-on experience with Workspace ONE (macOS-focused)
Strong understanding of macOS MDM concepts, including: Automated Device Enrollment (DEP), Configuration profiles, Application packaging and deployment (pkg, dmg)
Proficiency in bash scripting for automation and device management
Experience managing patching, updates, and security compliance
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and documentation abilities

Nice To Haves

Experience managing large-scale macOS environments (500+ devices)
Experience working in enterprise and security-driven environments
Strong background in process improvement and automation
Experience supporting cross-functional teams (Security, Help Desk, Infrastructure)

Responsibilities

Manage and support a fleet of macOS devices using Workspace ONE UEM
Plan, design, deploy, and maintain device infrastructure, configurations, and system environments
Package and deploy applications, policies, scripts, and security updates
Build, enhance, and support automated enrollment workflows (DEP / Automated Device Enrollment)
Manage system configurations and support transitions into production environments
Ensure macOS devices remain compliant with cybersecurity policies, patching, and update standards
Monitor and manage OS updates, patching, and device health at scale
Provide L3 troubleshooting and remediation support for macOS-related issues
Perform root cause analysis and drive resolution of complex technical problems
Partner with stakeholders to capture requirements and improve device management processes
Create, maintain, and enhance technical documentation, SOPs, and knowledge base articles
Provide post-deployment/end-user support to ensure a seamless user experience