Endpoint Engineer

SCAN Health Insurance•Long Beach, CA

1d•Hybrid

About The Position

The Endpoint Engineer will be responsible for design, configuration, deployment, and support of desktop technologies in a distributed environment. This will include software distribution and patch management as well as building and deploying software packages to workstations and Operating System deployment and upgrades.

Requirements

Associate's Degree or equivalent experience
2-3 years of related experience.
0-1 years of leadership experience
Knowledge of the field's policies, procedures, and practices
Leads and directs the work of other employees
Level I supervisors typically have little authority for personnel
Technical expertise - Strong technical skills for functional area
Problem Solving - Basic problem solving skills
Communication - Good communication and interpersonal skills

Nice To Haves

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Responsibilities

Work hands on within the Endpoint Manager administration toolsets to generate reports, distribute software, update software packages, monitor inventory, deploy Operating system, etc.
Write and maintain procedural and design documentation.
Provide Tier III support utilizing in-depth knowledge of desktop and application troubleshooting.
Work on Windows hardening (security), as prescribed by IT Managers in Infra, Ops, or Infosec.
Lead research and development for new technology, tools and scripts to support desktop computing and the end user desktop experience
Administer Microsoft Endpoint Configuration Manager (SCCM/MECM) to develop, deploy, and manage computer images.
Respond to calls escalated from Help Desk Technicians.
Apply advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
Package and deploy software.
Provide management notifications for all critical system issues that are impacting the business
Administer Windows 365 Cloud PC’s and manage associated licenses.
Administer Windows Update for Business and maintain technical knowledge by attending educational workshops; reviewing publications; establishing personal networks; and maintaining current knowledge of relevant hardware and software applications, as assigned
Plan the installation, configuration, and upgrade of computer hardware and software.
Contribute to the team effort by maintaining all stated duties in a professional manner, and always has the best interest of the company in mind
Follow standard change control processes, documentation and validation certification.
Patch critical software\hardware using vendor tools from HP, Lenovo and Patch my PC for third party software
Manage Microsoft Intune for MDM/MAM policies, device compliance, configuration profiles, and application management.
Design and maintain hybrid and cloud‑native endpoint management models (Azure AD / Entra ID joined, hybrid joined).
Develop and maintain PowerShell scripts to automate endpoint provisioning, configuration, reporting, and remediation.
Improve operational efficiency through automation and self‑service solutions were appropriate.
Participate in special projects as they arise.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.

Benefits

An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
A competitive compensation and benefits program
Eleven paid holidays per year
Excellent Retirement Savings program
A work-life balance