Machine Technician - Reno, NV

Packsize•Reno, NV

1d•$33 - $36•Onsite

About The Position

A Packsize Machine Technician installs, configures, and maintains Packsize equipment at designated customer facilities. The role requires creative problem-solving skills to identify, analyze, maintain, and repair complex mechanical equipment, as well as the ability to answer customer questions about product features. The technician performs start-up testing and trains customers on product capabilities, features, and general maintenance. They build and maintain trust-based customer relationships and work with Packsize colleagues to provide excellent service. The position involves customer-site scheduling, troubleshooting with technical drawings and documentation, routine maintenance and emergency service, and reviewing customer KPIs to identify machine performance issues. Technicians learn customer operations, packaging designs, and technical specifications; install Packsize solutions; and train others to use and maintain equipment. They also perform administrative tasks, communicate effectively with Packsize and customer personnel, and follow applicable safety requirements. All work is performed at customer facilities. The schedule is Monday through Thursday, 8:00 a.m. to 6:30 p.m. The role is available on-call and may require overnight and domestic travel by vehicle or airplane.

Requirements

Customer service focus.
Knowledge of Windows platforms.
Knowledge of and effective use of hand tools.
Knowledge of mechanical platforms.
Ability to work independently with little or no direct supervision.
Associate degree, vocational training, or equivalent experience.
Ability to travel domestically by vehicle or airplane.
Availability for on-call work.
Ability to perform the physical demands of the role, including moving objects weighing up to 50 lbs, standing for prolonged periods, working in tight or confined spaces, and ascending and descending ladders, stairs, scaffolding, ramps, and step stools.

Nice To Haves

Basic experience with Microsoft Excel and Word or Google Sheets and Docs.
Bachelor's degree in a related area.

Responsibilities

Schedule and perform tasks at customer job sites.
Troubleshoot issues using technical drawings and documentation.
Work cross-functionally with R&D, Software, and Quality Engineering teams.
Perform routine maintenance and emergency service.
Analyze customer KPIs to identify machine performance issues and determine maintenance or problem-solving actions.
Continuously learn customer operational processes, packaging designs, and technical specifications.
Install Packsize solutions and train others to use and maintain them.
Perform clerical and administrative duties, including responding to emails, submitting expense reports, arranging travel, and writing technical reports.
Communicate information and ideas responsively and productively with Packsize and customer personnel.
Follow Packsize and customer safety requirements and protocols related to exposed moving parts and electricity.
Operate machines by clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue.