Machine Technician - Joliet, IL Weekend Nights

Packsize•Joliet, IL

7d•Onsite

About The Position

A Packsize Machine Technician installs, configures, and maintains Packsize equipment at designated customer facilities. The role requires creative problem-solving to identify, analyze, maintain, and repair complex mechanical equipment, as well as the ability to answer customer questions about product features. The technician performs start-up testing and trains customers on product capabilities, features, and general maintenance. They build trust-based relationships with assigned customers and collaborate with Packsize colleagues to provide excellent service. The position is based at customer facilities in a production, warehouse, or manufacturing environment. The schedule is Friday through Sunday, 6 p.m. to 6:30 a.m., with a 10% night-shift differential. All work is performed at customer facilities; the role is available on-call and may require overnight domestic travel for initial and periodic training. Compensation is $33–$36 per hour, plus the night-shift differential.

Requirements

Customer-service focus.
Knowledge of Windows platforms.
Knowledge of and effective use of hand tools.
Knowledge of mechanical platforms.
Ability to work independently with little or no direct supervision.
Ability to communicate and exchange accurate information with Packsize and customer personnel.
Associate degree, vocational training, or equivalent experience.
Ability to perform the stated physical demands, including moving objects weighing up to 50 pounds, working in confined spaces, standing for prolonged periods, and using ladders or stairs.
Ability to travel by vehicle or airplane domestically.

Nice To Haves

Bachelor’s degree in a related area preferred.
Basic experience with Microsoft Excel and Word or Google Sheets and Docs is helpful, but not required.

Responsibilities

Schedule tasks at customer job sites.
Troubleshoot issues quickly and effectively using technical drawings and documentation.
Work cross-functionally with R&D, Software, and Quality Engineering teams.
Perform routine maintenance and emergency services as they arise.
Analyze customer KPIs to identify machine-performance issues and perform problem-solving and maintenance.
Continuously learn about customer operational processes, packaging designs, and technical specifications.
Install Packsize solutions and train others to use and maintain them.
Perform basic clerical and administrative duties, including responding to emails, submitting expense reports, arranging travel, and writing detailed technical reports.
Communicate information and ideas clearly and productively with Packsize and customer personnel.
Follow Packsize and customer safety requirements and protocols related to exposed moving parts and electricity.
Operate machines by clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue.