Machine Specialist

Dobbs Equipment•Orlando, FL

3d•Onsite

About The Position

The Machine Specialist will be responsible to provide full support consultation and resolution directly with customers and dealers. Full support consultation may include assisting with parts, equipment delivery, technical problem resolution, classroom training, on-site training, field technical service, and other duties, as assigned. The expert will be a front facing customer position in which the development of positive impressions and relationships is critical, along with, delivering quality and timely solutions. This position directly reports to the Allied Sales Manager. This job description does not include a complete listing of all the duties and functions of the position. Management reserves the right to assign other duties or projects, as necessary.

Requirements

Ability to obtain a Class B CDL is mandatory (26,000+ w/Air Brake Cert & Clean Driving Record).
2-3 years of customer service background with mechanical and service experience required.
Microsoft Office including Outlook, Excel and Power Point is required.
Must have a mechanical background.
Must have a valid driver’s license
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra, statistics, and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Bilingual ability is preferred but not required.
Knowledge of hydraulics and electrical systems preferred.

Responsibilities

Lead all new CemenTech deliveries and setup.
Assist in the day-to-day duties of working to solve customer problems and answer technical questions.
Maintain and nurture existing customer and dealer relationships.
Understand and communicate information regarding company products, services, and policies and procedures to new and existing customers.
Travel to customer or dealer locations to train and/or repair equipment (require overnight stays)
Inspect new equipment before delivery.
Provide technical input into revisions of manuals.
Transport truck chassis’ and/or mounted units to vendors for contracted services, as needed.
Provide on-site expertise for demonstrations, machine inspections and technical support.
Maintain a contact management type database and call log for designated territory.
Attend training and sales meetings as required to stay current with new equipment and special deals.
Provide feedback to other departments.
Adhere to the safety policies of Dobbs Equipment and the clients for whom we work.