Machine Care Specialist

Crown Power & Equipment Co., LLC • Springfield, MO

3d

About The Position

Crown Power & Equipment is seeking a proactive, organized, and customer-focused Machine Care Specialist to support its Parts and Service departments across company locations. The specialist monitors customer equipment, identifies upcoming maintenance needs and potential repairs, and connects customers with appropriate dealership resources. The role uses technology and clear communication to take ownership of opportunities from identification through resolution, helping reduce customer downtime, improve communication, and strengthen long-term customer relationships.

The position is based in Springfield, Missouri, reports to the Director of Parts & Services, and is full-time and non-exempt. The work takes place in a dealership environment that may include varying temperatures, noise, dust, and active service or parts areas. The company requires candidates to pass applicable background, drug, and driving-record screenings.

Requirements

• High school diploma or equivalent.
• Valid Class E driver's license and a driving record that meets company requirements.
• Communicate equipment needs and recommendations clearly and professionally with customers and internal teams.
• Build customer relationships through proactive outreach, helpful recommendations, and consistent follow-through.
• Maintain accurate records, track open opportunities, and ensure next steps are documented and completed.
• Use telematics dashboards, OEM portals, dealership systems, tracking tools, and Microsoft Office.
• Accurately monitor equipment information, document customer interactions, and update opportunity statuses.
• Manage multiple opportunities and prioritize tasks based on urgency, customer needs, and potential equipment downtime.
• Recognize potential equipment needs and work with dealership personnel to identify solutions.
• Take ownership of identified opportunities and follow them through to completion or resolution.
• Work effectively with Parts, Service, Sales, and dealership personnel across multiple locations.
• Work independently, identify opportunities for action, and maintain consistent communication with appropriate teams.
• Adapt to changing priorities and respond appropriately to equipment alerts, customer needs, and service opportunities.
• Frequently sit and work at a computer for extended periods.
• Stand, walk, bend, and reach as needed to move through dealership facilities and coordinate with departments.
• Regularly operate a computer, keyboard, telephone, and other office equipment.
• Effectively exchange information with customers and dealership personnel in person and by telephone.
• Occasionally lift or carry materials, documents, or equipment-related items.
• Safely navigate dealership facilities and follow applicable safety procedures when entering shop areas or working near equipment.
• Successfully pass applicable pre-employment background investigation, drug screening, and driving-record evaluation.

Nice To Haves

• Basic knowledge of agricultural or construction equipment.
• Previous experience in Parts, Service, equipment dealerships, or customer service.
• Familiarity with telematics systems, OEM equipment portals, or equipment monitoring tools.
• Experience using dealership management systems, Microsoft Office, or customer opportunity tracking tools.
• Experience coordinating customer follow-up or managing multiple ongoing customer requests.

Responsibilities

• Monitor telematics dashboards, machine hours, fault codes, equipment alerts, and maintenance intervals to identify customer equipment needs.
• Identify upcoming maintenance, potential repairs, and opportunities for Parts and Service support.
• Prioritize opportunities according to urgency, customer needs, and potential equipment downtime risk.
• Proactively contact customers to discuss equipment needs and explain maintenance or repair recommendations clearly.
• Ask customers about equipment use, operating conditions, and service timing to understand their needs.
• Coordinate with Service Managers, technicians, Parts personnel, Sales, and other dealership team members to determine next steps.
• Confirm service scheduling, parts availability, and dealership capabilities with the appropriate team before making commitments to customers.
• Document customer communications, open opportunities, assigned responsibilities, follow-up dates, and planned next steps.
• Review open opportunities and follow up with customers and dealership personnel to maintain progress.
• Update opportunity status until work is scheduled, completed, declined, or otherwise resolved.
• Identify stalled opportunities and work with the appropriate manager to establish next steps and maintain accountability.
• Build customer relationships through consistent, proactive, and professional communication.
• Support customer satisfaction, equipment reliability, and reduced customer downtime.
• Follow company safety policies, procedures, and applicable safety requirements.
• Assist with other duties as required to support efficient Parts and Service department operations.

Benefits

• Competitive wages.
• Medical, dental, and vision coverage, with 85% of employee-only premiums paid by Crown Power.
• Basic life insurance of $25,000 provided at no cost, with voluntary buy-up options.
• Voluntary critical illness, accident, and short-term disability benefits.
• Paid time off accrues bi-weekly and is available immediately.
• Paid holidays.
• 401(k) plan eligibility after 90 days with company matching up to 4%.
• Employee discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED